1 Reply Latest reply on Mar 6, 2018 4:47 PM by John Kuo

    Error "Communication with the Tableau Protocol Server process was lost" When Refreshing or Creating Extract

    Siva Vadde

      When attempting to create or refresh an extract from redshift database .Error shows Communication with tableau protocol server process was lost and showing app crashed

      After that an error message as below.

       

      An error occurred while communicating with the data source.
      The connection to the data source might have been lost.

       

      Updated the ODBC driver from amazon ,still the same issue persists.

       

      Tableau Server  Version : 10.5.0 (10500.18.0109.1050) 64-bit Windows

      Tableau Desktop : 10.5.1 64 Bit

      Amazon Reshift ODBC driver 64 Bit  version :1.3.7.1