6 Replies Latest reply on Apr 12, 2018 2:13 PM by Scott McLaughlin

    Aged Tickets for Specific Date Ranges

    Scott McLaughlin

      Hi there,

       

      I've done a bit of searching, but so far not seeing much on this specific query.

       

      What is the best way to filter Aged Tickets like so:

       

      <7 days old | >= 7 days old | >= 14 days old | >= 21 days old

       

       

      The end goal would be to show 4 columns above for each date range of aged tickets, filtering tickets based off how old they are.  I currently have an Excel extract that grabs the ticket data for this dashboard.

       

      I'm assuming I may need to use the Parameters option in Tableau, along with a few calculated fields?

       

      Thanks in advance!