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1. Re: Unable to install Tableau Server, backup needed even though it is a fresh install
lenaic.ridinger
Feb 20, 2018 7:30 AM
Hi Benjamin,
The error message "Tableau Setup cannot locate the backup file created by uninstall ..." is typically associated with a change in bitness during install.
When installing the 64-bit version of Tableau Server, the default install location is C:\Program Files\Tableau\Tableau Server\<version> whereas the default location for 32-bit Tableau Server is C:\Program Files (x86)\Tableau\Tableau Server\<version>.
You will find our solution to this problem via our knowledge base, here: Error "Tableau Setup cannot locate the backup file created by uninstall." when reinstalling Tableau Server
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Lénaïc RIÉDINGER, Global Community Engineer Tableau
Tableau Community Forums | Knowledge Base
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2. Re: Unable to install Tableau Server, backup needed even though it is a fresh install
Hi Lénaïc,
We fixed the isse just today,it was actually due to a bad naming of the host (we had a non-ASCII symbol in it, a special dash sign that could not be interpreted as a minus). Everything works fine now, thanks a lot for your help
Best regards, kenavo
Ben
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3. Re: Unable to install Tableau Server, backup needed even though it is a fresh install
Patrick A Van Der Hyde
Feb 20, 2018 9:50 AM
Benjamin,
Thank you so much for coming back and sharing the root cause with the community and marking the post correct.
Patrick
