1 Reply Latest reply on Feb 20, 2018 2:55 PM by patrick.byrne.0

    Dashboard not opening on IOS devices.

    Sonu Singh

      Hi team,

       

      We are trying to integrate Tableau dsahboard to Java web application through JS api (Vizcontainer) provided by Tableau.

      We have used the vizContainer JavaScript API for opening tableau report from UI.

      Reference from the following code:

      https://onlinehelp.tableau.com/current/api/js_api/en-us/JavaScriptAPI/js_api_sample_basic_embed.html

       

      Issue:

      dashboard opens perfectly well for Chrome, Firefox, IE from windows and Safari, Chrome from mac;

      However, it fails on IOS devices including all iphones ans ipad devices.

       

      Error:

      1) Unexpected error:

      An unexpected error occured. If you continue

      to receive this error please contact yout Tableau Server Administrator.

       

      ReferenceError: Can't find variable: dojo

      ReferenceError: Can't find variable: dojo

       

      2) Unexpected error:

      An unexpected error occured. If you continue

      to receive this error please contact yout Tableau Server Administrator.

       

      ReferenceError: Can't find variable: global

       

       

      Occuracne of these errors is random.

       

      Observations:

       

      1. Report url with trusted ticket fails to open in any of the IOS devices.

      2. Report url without trusted ticket opens well in IOS devices however required additional authentication for Tableau server (which is not recommended).