2 Replies Latest reply on Feb 13, 2018 1:57 PM by Mark McGhee

    Tableau Server restarting on its own

    Jae Park
    Jae Park Feb 6, 2018 7:53 AM

      Hello,

       

      Our Tableau Server Cluster randomly crashes and restarts on its own after certain error logs appear.

       

      -0500 pool-22-thread-1   WARN : com.tableausoftware.tdfs.common.thriftauth.ClientIPWhitelistProcessor -

      • org.apache.thrift.TApplicationException: Unauthorized client IP /xxxx

                      at com.tableausoftware.tdfs.common.thriftauth.ClientIPWhitelistProcessor.process(ClientIPWhitelistProcessor.java:62)

                      at org.apache.thrift.server.TThreadPoolServer$WorkerProcess.run(TThreadPoolServer.java:225)

                      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

                      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

                      at java.lang.Thread.run(Thread.java:745)

      -0500 pool-22-thread-1   ERROR : org.apache.thrift.server.TThreadPoolServer - Thrift error occurred during processing of message.

      • org.apache.thrift.TApplicationException: Unauthorized client IP /xxxx

                      at com.tableausoftware.tdfs.common.thriftauth.ClientIPWhitelistProcessor.process(ClientIPWhitelistProcessor.java:62)

                      at org.apache.thrift.server.TThreadPoolServer$WorkerProcess.run(TThreadPoolServer.java:225)

                      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

                      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

                      at java.lang.Thread.run(Thread.java:745)

       

      Then we get

      -0500 Curator-PathChildrenCache-3 ERROR : com.tableausoftware.cluster.postgres.PostgresController - Current Postgres master node disconnected

      and

      Restarting dead component 'Tableau Server Cluster Controller'.

       

      I am wondering how this unauthorized client is making the server reboot.

       

      Thank you in advance

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        • 1. Re: Tableau Server restarting on its own
          Carisa Chang
          Carisa Chang Employee Feb 12, 2018 3:52 PM (in response to Jae Park)

          Hi Jae,

           

          Please open a case with Tableau Technical Support to investigate - they will need to take a deeper look at your logs to determine what the cause of ClusterController restarting is, and whether the error message you've posted above is related. Thank you!

          • 2. Re: Tableau Server restarting on its own
            Mark McGhee
            Mark McGhee Employee Feb 13, 2018 1:57 PM (in response to Carisa Chang)

            Hi Jae,

             

            It's probably a good idea to open a support case as Carisa suggested.  I have seen at a few customer locations where the security team is doing a scan of Tableau Server typically by trying to add in an unauthorized node.  So in addition to opening a case it may not be a bad idea to reach out to your IT/Security team to see if your Tableau cluster is part of a scan.