4 Replies Latest reply on Aug 14, 2018 3:56 PM by Justin D'Cruze

    Tableau Server restarting on its own

    Jae Park

      Hello,

       

      Our Tableau Server Cluster randomly crashes and restarts on its own after certain error logs appear.

       

      -0500 pool-22-thread-1   WARN : com.tableausoftware.tdfs.common.thriftauth.ClientIPWhitelistProcessor -

      • org.apache.thrift.TApplicationException: Unauthorized client IP /xxxx

                      at com.tableausoftware.tdfs.common.thriftauth.ClientIPWhitelistProcessor.process(ClientIPWhitelistProcessor.java:62)

                      at org.apache.thrift.server.TThreadPoolServer$WorkerProcess.run(TThreadPoolServer.java:225)

                      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

                      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

                      at java.lang.Thread.run(Thread.java:745)

      -0500 pool-22-thread-1   ERROR : org.apache.thrift.server.TThreadPoolServer - Thrift error occurred during processing of message.

      • org.apache.thrift.TApplicationException: Unauthorized client IP /xxxx

                      at com.tableausoftware.tdfs.common.thriftauth.ClientIPWhitelistProcessor.process(ClientIPWhitelistProcessor.java:62)

                      at org.apache.thrift.server.TThreadPoolServer$WorkerProcess.run(TThreadPoolServer.java:225)

                      at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

                      at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

                      at java.lang.Thread.run(Thread.java:745)

       

      Then we get

      -0500 Curator-PathChildrenCache-3 ERROR : com.tableausoftware.cluster.postgres.PostgresController - Current Postgres master node disconnected

      and

      Restarting dead component 'Tableau Server Cluster Controller'.

       

      I am wondering how this unauthorized client is making the server reboot.

       

      Thank you in advance