4 Replies Latest reply on Aug 14, 2018 3:56 PM by Justin D'Cruze

Tableau Server restarting on its own

Jae Park Feb 6, 2018 7:53 AM

Hello,

Our Tableau Server Cluster randomly crashes and restarts on its own after certain error logs appear.

-0500 pool-22-thread-1 WARN : com.tableausoftware.tdfs.common.thriftauth.ClientIPWhitelistProcessor -

org.apache.thrift.TApplicationException: Unauthorized client IP /xxxx

at com.tableausoftware.tdfs.common.thriftauth.ClientIPWhitelistProcessor.process(ClientIPWhitelistProcessor.java:62)

at org.apache.thrift.server.TThreadPoolServer$WorkerProcess.run(TThreadPoolServer.java:225)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

at java.lang.Thread.run(Thread.java:745)

-0500 pool-22-thread-1 ERROR : org.apache.thrift.server.TThreadPoolServer - Thrift error occurred during processing of message.

org.apache.thrift.TApplicationException: Unauthorized client IP /xxxx

at com.tableausoftware.tdfs.common.thriftauth.ClientIPWhitelistProcessor.process(ClientIPWhitelistProcessor.java:62)

at org.apache.thrift.server.TThreadPoolServer$WorkerProcess.run(TThreadPoolServer.java:225)

at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

at java.lang.Thread.run(Thread.java:745)

Then we get

-0500 Curator-PathChildrenCache-3 ERROR : com.tableausoftware.cluster.postgres.PostgresController - Current Postgres master node disconnected

and

Restarting dead component 'Tableau Server Cluster Controller'.

I am wondering how this unauthorized client is making the server reboot.

Thank you in advance

1. Re: Tableau Server restarting on its own

Carisa Chang Feb 12, 2018 3:52 PM (in response to Jae Park)

Hi Jae,

Please open a case with Tableau Technical Support to investigate - they will need to take a deeper look at your logs to determine what the cause of ClusterController restarting is, and whether the error message you've posted above is related. Thank you!
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2. Re: Tableau Server restarting on its own

Mark McGhee Feb 13, 2018 1:57 PM (in response to Carisa Chang)

Hi Jae,

It's probably a good idea to open a support case as Carisa suggested. I have seen at a few customer locations where the security team is doing a scan of Tableau Server typically by trying to add in an unauthorized node. So in addition to opening a case it may not be a bad idea to reach out to your IT/Security team to see if your Tableau cluster is part of a scan.
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3. Re: Tableau Server restarting on its own

Prasanth Avirnene Aug 13, 2018 10:14 AM (in response to Jae Park)

Hi,

Any update on this ? we are having the same issue.

Thanks.
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4. Re: Tableau Server restarting on its own

Justin D'Cruze Aug 14, 2018 3:56 PM (in response to Prasanth Avirnene)

I raised a case about this a few months ago.

As Mark mentioned, the issue can occur during specific vulnerability scans/tests that your security team is running periodically.

Long story short, there was an enhancement request raised to fix this but you'll need to chase your account manager to get it prioritised. I ended up just asking our security team to put exceptions on our Tableau Server machines (which is not ideal from a security standpoint).
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