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1. Re: Worker is not Working and Throwing an error
Toby ErksonDec 27, 2017 12:18 PM (in response to Kumar Guntupalli)
Cognos cannot communicate directly with Tableau. Two very different applications.
You need to install Tableau Server Primary Networked Server (1) on your primary server and the Worker Networked Server software (2) on your worker server;
When asking questions you need to provide more details, like version, hardware specs, screen shots (config program), etc.
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2. Re: Worker is not Working and Throwing an error
Kumar Guntupalli Jan 10, 2018 7:50 PM (in response to Toby Erkson)Sorry, Toby for the Late Reply. I am the part of Tableau 10.5 Beta Testing, I got the license for the Tableau Server and Worker node as part of testing the software with the license key.
Let me explain my Scenario.
1. We have 2 Servers windows 2008 R2 and they are in the same domain as suggested by Tableau user Guides and both are communicating with each other when I did the ping test.
2. I installed Tableau Primary Server on server1 and is successful. I am able to get into the Tableau with the URL
3. I installed Worker Node on Server 2 and while installing It asks for the Primary server (I mentioned IPV4 address of the server1 where primary server software Is Installed). It is success full.
4. When Configuring the Worker Node, It is throwing an error, Worker " IP Address" is not responding.
The Windows Firewall on the Worker Node is turned off
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2018-01-10_22-47-20.pdf 43.7 KB
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3. Re: Worker is not Working and Throwing an error
Toby ErksonJan 11, 2018 7:14 AM (in response to Kumar Guntupalli)
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4. Re: Worker is not Working and Throwing an error
Kumar Guntupalli Jan 11, 2018 10:32 AM (in response to Toby Erkson)I tried the way you suggested and it is throwing me the error
No New Servers DiscoveredI tried uninstalling the worker node and reinstalled mentioning the Full Computer name of the primary server.In both cases, I'm getting the same errors. Please let me know If I am doing anything wrong.
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2018-01-11_13-14-57.pdf 26.1 KB
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5. Re: Worker is not Working and Throwing an error
Toby ErksonJan 11, 2018 12:02 PM (in response to Kumar Guntupalli)
Right now my experience with multi-node environments is weak so I recommend opening a case with Tableau Support. Please let us know the outcome.
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6. Re: Worker is not Working and Throwing an error
Jeff StraussJan 11, 2018 12:51 PM (in response to Kumar Guntupalli)
1 of 1 people found this helpfulHere is what I do. Maybe it will help you.
- Prior to installing the worker, I stop the primary (tabadmin stop), then install the worker, then restart the primary.
- The discover button has never worked for me, I'm not sure why. So typically I manually add via the add... button.
- can you ping the worker ip from a command prompt on the primary? You should be able to.
- If nothing pans out, then have a look at tabadmin.log on the worker
- See if there are any queued task scheduler jobs on the worker and if they are queued, try manually releasing them. I had to do this in one of the prior releases, but don't expect this to really be a problem with 10.5
- Does the worker have admin rights for the runas account?
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7. Re: Worker is not Working and Throwing an error
Kumar Guntupalli Jan 12, 2018 8:36 AM (in response to Jeff Strauss)1 of 1 people found this helpfulHi Jeff, Good Morning,
Both Servers (Primary server and Worker Node server ) are communicating with each other when I did a Ping test. The firewall on both machines is turned off. I suspected that there might be an issue with ports and asked to open the ports on both servers to be bi-directional. I tried to add the worker node to primary and is successful.
I found out that the ports that are suggested by Tableau need to open on both servers to be bidirectional.
Thank you, Jeff and Toby, for following up my issue.