11 Replies Latest reply on Nov 13, 2017 9:50 AM by Jeff Strauss

    Help with logs

    Atul Bhagwat

      Hi Folks,

       

      We have a 3 node Tableau server ( Primary + 2 Workers)

      Today morning, we got notifications from the server from one of the worker nodes

       

      nxxxx.us.domain.com

                      Monday,
      November 13, 2017 8:03:16 AM EST

                      DOWN:
      Gateway service, nxxxxxx.us.domain.com:80

       

                      Monday,
      November 13, 2017 8:03:31 AM EST

                      UP:
      Gateway service, nxxxxxxx.us.domain.com:80

       

      Verified that this was not a scheduled restart.

      No tabadmin script ran during that time.

       

      Checked that particular worker node.

      Task manager did not show any server restart. ( checked UP time of the server)

      However, the clustercontroller logs do not give any info, as to what could have triggered the tableau node to restart.

       

      Where should I dig in more to find answers?

       

      Regards,

      Atul B