3 Replies Latest reply on Oct 29, 2017 12:12 AM by Loke Chok Kang

    Random disconnection from Tableau Server

    Loke Chok Kang

      Hi all

       

      Sorry a noob to using the Tableau Server as my company just setup the Tableau Server.

      Since the installation of Tableau Server 9.3 (moving to 10.3 soon), my users and I have been experiencing random disconnection from the Tableau Server. Initially thought it was a timed-out or idle-time issue but these situations occurred when we were accessing the Server. it will just suddenly exit and prompt us to login again. Server resources utilization charts doesn't show anything. At max, I only have 10-16 users logged on at any one time.

       

      Would like to ask if anyone faced the same problems, also want to find out the root causes and how can I best remedy or diagnose the issues. Will appreciate if any advice can be given.

       

      Thanks.