4 Replies Latest reply on Sep 26, 2017 5:08 PM by Shade Shutters

    Viz's with zip code info suddenly stopped working this week

    Shade Shutters

      Hi community - I have several vizzes that map data at the zip code level in the US (heat maps of certain stats, etc.).  Suddenly this week, none of them work any more when run on the server (in a web browser).  I have tried different browsers on different computers and none of them work now.  However, if I download the workbook for any of the broken viz's, it works in the Tableau Public app.  I am not sure what to do. Has something happened with the Tableau product?  Here is a link to one of the very simple viz's - it works on my desktop in the Tableau app, but does not work on the web:

       

      Tableau Public

       

      Thank you in advance for any help you can offer.

       

      Edit: I should mention, I did not make any changes to the vizzes that suddenly dont work now.  Also, I have other vizzes that map US CBSAs, counties, and states - all of those still work fine, it is only the ones mapping zip codes that stopped working this week.

        • 1. Re: Viz's with zip code info suddenly stopped working this week
          Neil Lord

          Hi Shade,

           

          Have you upgraded your server recently?

           

          If you can provide an example workbook or enable the download from Tableau Public then I can have a look for you.

          • 2. Re: Viz's with zip code info suddenly stopped working this week
            Shade Shutters

            Thanks Neil - I apologize, I thought the "allow download" was checked on my example viz.  It can now be downloaded.  As for upgrading the server, I don't have my own server as I'm using Tableau Public (still awaiting an academic license for Tableau Desktop).  However, I did make sure to upgrade to the latest version of the Tableau app (10.3).  Even so, the problem seems to be on the Tableau server side - if I go to a completely new computer, enter the link directly to one of my zip-code based viz's on public.tableau.com, it is broken even though it worked about a week ago. Thank you very much for looking at this.

             

            Shade

            • 3. Re: Viz's with zip code info suddenly stopped working this week
              Neil Lord

              I think you've found a bug here!

               

              As you said, it works fine on desktop but as soon as you load it to Tableau Public (I also tried it on Tableau Server) the map does not render!

               

              If you report this, then Tableau can apply a fix.

              • 4. Re: Viz's with zip code info suddenly stopped working this week
                Shade Shutters

                Thank you for your suggestion - I did report a case to Tableau about the bug.  In the interim I have found a work around.  It seems that Tableau no longer recognizes ZCTAs, but does recognize zip codes.  For those that are familiar with the two types of area, they are not exactly the same but very close.  The code for a ZCTA is 7 digits. The first 2 digits represent the US State in alphabetic order and the last 5 represent the zip code that most closely corresponds to the ZCTA.  For instance, if you live in zip code 85287, which is in Arizona, you most likely also live in ZCTA 0485287.  Thus, I truncated all my ZCTA codes by creating a calculated field called "zipcode" = RIGHT([ZCTA],5) and used that as my geographical unit instead of ZCTA.  Now all my ZCTA-based maps work again.

                 

                So in summary, while either ZCTA or Zip Code used to work for mapping data, it appears that only Zip Code works now.  I don't know if this is a bug or was intended, but if others have this problem, I hope this explanation helps.

                1 of 1 people found this helpful