4 Replies Latest reply on Sep 29, 2017 12:04 PM by saikaruna.nimmala

The icons on my dashboard look blur in Internet Explorer and are fine with other browsers

saikaruna.nimmala Sep 19, 2017 9:10 AM

Hello Everyone,

I published a dashboard to Tableau Server and the Icons(images) on my dashboard appear blur when i open the dashboard using Internet Explorer(using the latest version-Version 11).

When I open the same dashboard in other browsers(Google Chrome, Safari), there is no issue.

The images i used are in .png format. I tried .JPEG format as well. The issue still persists in Internet Explorer.

As mentioned in other threads in the tableau community- [ I made sure it's 100% zoomed and also checked the language settings of IE. IT's English-US]

Could someone please help me in solving this issue?

Thanks,

Sai.

1. Re: The icons on my dashboard look blur in Internet Explorer and are fine with other browsers

Birgit Hansen Sep 27, 2017 10:10 PM (in response to saikaruna.nimmala)

Sai,

There are several things that could cause this problem, but one thing that comes to my mind as you describe the symptoms is IE11's "Compatibility Setting" that may either be turned off or on in a way that makes your dashboard look weird. Tableau's resolution always remains the same independently on browser.

Go to Tools --> Compatibility View Settings --> enter the URL you want to add to the setting and it may resolve the blurry icons issue.

Cheers, -Birgit
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2. Re: The icons on my dashboard look blur in Internet Explorer and are fine with other browsers

Ken Flerlage Sep 28, 2017 6:35 PM (in response to saikaruna.nimmala)

How large are the icons? Could you give us a screenshot of the problem?
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3. Re: The icons on my dashboard look blur in Internet Explorer and are fine with other browsers

saikaruna.nimmala Sep 29, 2017 12:00 PM (in response to Birgit Hansen)

Thanks Birgit for the response. I already tried the URL thing u mentioned..

Finally I could resolve it..
It's just because of the huge size of the icons. I decreased the size of the icons and its perfect now.

Thanks,
Sai.
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4. Re: The icons on my dashboard look blur in Internet Explorer and are fine with other browsers

saikaruna.nimmala Sep 29, 2017 12:04 PM (in response to Ken Flerlage)

Thanks for the response Ken.
I could resolve it.
It's just because of the huge size of the icons. I decreased the size and it worked.

Thanks,
Sai.
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The icons on my dashboard look blur in Internet Explorer and are fine with other browsers

1. Re: The icons on my dashboard look blur in Internet Explorer and are fine with other browsers

2. Re: The icons on my dashboard look blur in Internet Explorer and are fine with other browsers

3. Re: The icons on my dashboard look blur in Internet Explorer and are fine with other browsers

4. Re: The icons on my dashboard look blur in Internet Explorer and are fine with other browsers

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