1 Reply Latest reply on Aug 24, 2017 9:55 AM by patrick.byrne.0

    Tableau online - Issue with Adding users

    Sivasankar Muthusamy

      Experiencing issue in adding user to Tableau online. I have tried creating the user on my tableau online site but the users not receives the welcome email with the site URL and registration instructions. We have the required license for adding the users, adding new user window shows the Available quota as 'N' users. I also followed the instructions given in - https://onlinehelp.tableau.com/current/online/en-us/sites_addusers.htm but this does not works either.  The user account will appear under the list of users but the users not received the welcome email . I use the tableau authentication.

       

      I tested to check if I am able to receive email when i try to reset the password through forgot password options but this also failed as I am not received any email from tableau. IT security team has verified and confirmed no emails arrived from tableau .

       

      Wondering if anyone seen this behaviour  with their tableau online site ?