2 Replies Latest reply on Aug 14, 2017 7:38 AM by Michael Johnston

cannot connect to tableau online

Amber Mao Aug 13, 2017 4:06 PM

I am using the free trial tableau desktop. I tried to publish a workbook to the tableau public. I logged in. The error info is "This user account is not active, please contact your tableau online administrator." Is there anyone had the same problem? How did you solve this problem? Thank you!

1. Re: cannot connect to tableau online

Chris McClellan Aug 13, 2017 4:08 PM (in response to Amber Mao)

Are you talking about Tableau Online or Tableau Public ? They are two completely different websites.

The error looks like you haven't fully setup your account though, check your email for an authentication link and click on that before publishing.
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2. Re: cannot connect to tableau online

Michael Johnston Aug 14, 2017 7:38 AM (in response to Chris McClellan)

Hey Amber,
This is what I do to publish to Tableau Public. (Tableau Online costs money, Tableau Public is free)
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