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I think it might be worth trying to use a set to create your classifications. If you right click Queja > Create > Set, you can create a set based on Top 5 by Number of Records.
Then you can change the calculated field for your grouping to be:
if [Set 1] or [Queja]="Sin Queja"
else "Otros" end
If you re-drag everything out onto your viz, it should work!
Does this help? (I'd attach a workbook, but I'm in 10.3.) Let me know!
Thank you so much!!! That is exactly what I needed =)
Happy to help!