12 Replies Latest reply on May 8, 2017 11:25 AM by Glen Robinson

Tableau Server Upgrade from 9.3.6 to 10.2.1

sanjeeth.ch May 8, 2017 8:04 AM

Upgraded the tableau server from 9.3.6 to 10.2.1. Followed all the steps for the upgrade, after upgrade it ask us to add an administrator account through localhost in the server, we added one of our server admin account after that it opened a tableau server page but we dont see any of our previous version (projects, workbooks, users and group roles) everything looks new in the server.

We took the existing backup through command line prompt but we selected below option when we are performing the installation.

Did we selected wrong or are we missing anything? Appreciate all your help...

1. Re: Tableau Server Upgrade from 9.3.6 to 10.2.1

Glen Robinson May 8, 2017 8:08 AM (in response to sanjeeth.ch)

Hi Sanjeeth
Do you have multiple Disks on your server and did you install Tableau Server to the same disk / folder location as the older version during the upgrade?
Also, can you perform a search on the server for any *.tsbak files. Hopefully you will find one from when you did the uninstall
Glen
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2. Re: Tableau Server Upgrade from 9.3.6 to 10.2.1

sanjeeth.ch May 8, 2017 8:10 AM (in response to Glen Robinson)

Installed in same disk and we have .tsbak files.
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3. Re: Tableau Server Upgrade from 9.3.6 to 10.2.1

Glen Robinson May 8, 2017 8:13 AM (in response to sanjeeth.ch)

Installed to the same folder location as before? (Is this the default C:\Program Files, or have you installed elsewhere?)
Is restoring from the backup an option to resolve this? (Or are you just wondering how it happened?)

Glen
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4. Re: Tableau Server Upgrade from 9.3.6 to 10.2.1

sanjeeth.ch May 8, 2017 8:23 AM (in response to Glen Robinson)

Installed in same folder location as before. When we did first time we configured to D:\Tableau folder.

Last time when we upgraded from 9.1 to 9.3.6, we didn't encounter any issues after upgrade when we open the tableau server page we saw all our previous changes.

Now it asked us to add an administrator account under localhost, this is new thing prompted and as mentioned above we selected make a backup before uninstalling option before installing.
I am wondering why its not showing any of our previous changes after upgrade (did we select anything wrong)
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5. Re: Tableau Server Upgrade from 9.3.6 to 10.2.1

Glen Robinson May 8, 2017 8:37 AM (in response to sanjeeth.ch)

Hi
Doesn't sound like you have done any thing wrong.
If the previous installation was in D:\Tableau, this means that the Tableau Data should also have been in D:\Tableau. Was this the case?
When completing the new install, and installing to D:\Tableau, is the new data folder in the same location as the previous one?
Glen
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6. Re: Tableau Server Upgrade from 9.3.6 to 10.2.1

sanjeeth.ch May 8, 2017 8:53 AM (in response to Glen Robinson)

Attaching the Screenshots of the folder location for clarity.
Below location we have taken backup.
Below location 10.2 got installed
Really appreciate your help..
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7. Re: Tableau Server Upgrade from 9.3.6 to 10.2.1

sanjeeth.ch May 8, 2017 9:01 AM (in response to sanjeeth.ch)

Glen, Quick question after installing do we need to restore the backup file to see changes. i didn't do this when we moved from 9.1 to 9.3 and any changes in 10.2 server upgrade process?
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8. Re: Tableau Server Upgrade from 9.3.6 to 10.2.1

Glen Robinson May 8, 2017 9:01 AM (in response to sanjeeth.ch)

That all looks good.
Can you check in the registry to see where the directories are set?
Is the data in the correct location?
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9. Re: Tableau Server Upgrade from 9.3.6 to 10.2.1

sanjeeth.ch May 8, 2017 9:12 AM (in response to Glen Robinson)

I see below
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10. Re: Tableau Server Upgrade from 9.3.6 to 10.2.1

sanjeeth.ch May 8, 2017 9:22 AM (in response to sanjeeth.ch)

Glen, Quick question after installing do we need to restore the backup file to see changes. i didn't do this when we moved from 9.1 to 9.3 and any changes in 10.2 server upgrade process?
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11. Re: Tableau Server Upgrade from 9.3.6 to 10.2.1

sanjeeth.ch May 8, 2017 11:18 AM (in response to sanjeeth.ch)

Can anybody suggest do we need to restore the tableau backup file after performing the upgrade?
I really appreciate your help...
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12. Re: Tableau Server Upgrade from 9.3.6 to 10.2.1

Glen Robinson May 8, 2017 11:25 AM (in response to sanjeeth.ch)

Hi Sanjeeth
You shouldnt need to restore as part of the upgrade. However, if you are not seeing the data you expected, then restoring from the old backup will work.

Regards
Glen
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