2 Replies Latest reply on Mar 22, 2017 11:48 PM by Ramachandra Bhatt

    Unable to use web data connector hosted on my Tableau server

    Tracy Mixa

      Hello Tableau Community,

      I've been spending a lot of time on this and decided it's time to reach out for some help.  I'm experiencing some strange behavior when attempting to run the WDC Simulator, for starters.  I can run the simulator for one of the example WDCs and get the popup window that has the "Get Data" button.  When I click the button, absolutely nothing happens.  It doesn't matter which example I try.  I went ahead and imported one of the connectors via tabadmin so I could attempt to use it in Tableau Desktop on my local computer.  Every time I try, I get this:

       

      I can connect to web data connectors that are hosted via GitHub without an issue.

       

      Here is a section of my log.txt file from Tableau Desktop when I attempt to connect:

       

      {"ts":"2017-02-28T09:28:34.782","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"command-pre","v":{"args":"tabui:create-connection-ui value-class-attr=\"webdata-direct\"","name":"tabui:create-connection-ui"}}

      {"ts":"2017-02-28T09:28:34.783","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"ds-connect","v":{"attr":{"class":"federated","federated-connection":"<connection>\n  <named-connections />\n</connection>\n"},"caption":"Untitled Data Source","name":"federated.1l0mx9p19dlh7711rokt50zxryu3"}}

      {"ts":"2017-02-28T09:28:34.783","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"ds-connect-data-connection","v":{"attr":{"class":"federated","federated-connection":"<connection>\n  <named-connections />\n</connection>\n"},"caption":"Untitled Data Source","name":"federated.1l0mx9p19dlh7711rokt50zxryu3"}}

      {"ts":"2017-02-28T09:28:34.784","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"end-ds-connect-data-connection","v":{"caption":"Untitled Data Source","elapsed":0,"exception-thrown":"false","name":"federated.1l0mx9p19dlh7711rokt50zxryu3"}}

      {"ts":"2017-02-28T09:28:34.784","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"ds-load-metadata","v":{"attr":{"class":"federated","federated-connection":"<connection>\n  <named-connections />\n</connection>\n"},"caption":"Untitled Data Source","name":"federated.1l0mx9p19dlh7711rokt50zxryu3"}}

      {"ts":"2017-02-28T09:28:34.784","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"end-ds-load-metadata","v":{"caption":"Untitled Data Source","elapsed":0,"exception-thrown":"false","name":"federated.1l0mx9p19dlh7711rokt50zxryu3"}}

      {"ts":"2017-02-28T09:28:34.784","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"end-ds-connect","v":{"caption":"Untitled Data Source","elapsed":0,"exception-thrown":"false","name":"federated.1l0mx9p19dlh7711rokt50zxryu3"}}

      {"ts":"2017-02-28T09:28:34.785","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"No data supplied for tableau.connectionName. Using default caption."}

      {"ts":"2017-02-28T09:28:34.814","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"WDC is running on desktop, every request is assumed to be safe..."}

      {"ts":"2017-02-28T09:28:34.814","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Secondary whitelist check passed for the request..."}

      {"ts":"2017-02-28T09:28:34.835","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Web view loading finished. Result was not cached."}

      {"ts":"2017-02-28T09:28:53.844","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"WDC is running on desktop, every request is assumed to be safe..."}

      {"ts":"2017-02-28T09:28:53.844","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Secondary whitelist check passed for the request..."}

      {"ts":"2017-02-28T09:28:53.891","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"WDC is running on desktop, every request is assumed to be safe..."}

      {"ts":"2017-02-28T09:28:53.891","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Secondary whitelist check passed for the request..."}

      {"ts":"2017-02-28T09:28:53.893","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"WDC is running on desktop, every request is assumed to be safe..."}

      {"ts":"2017-02-28T09:28:53.893","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Secondary whitelist check passed for the request..."}

      {"ts":"2017-02-28T09:28:53.895","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"WDC is running on desktop, every request is assumed to be safe..."}

      {"ts":"2017-02-28T09:28:53.895","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Secondary whitelist check passed for the request..."}

      {"ts":"2017-02-28T09:28:53.897","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"WDC is running on desktop, every request is assumed to be safe..."}

      {"ts":"2017-02-28T09:28:53.897","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Secondary whitelist check passed for the request..."}

      {"ts":"2017-02-28T09:28:53.899","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"WDC is running on desktop, every request is assumed to be safe..."}

      {"ts":"2017-02-28T09:28:53.899","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Secondary whitelist check passed for the request..."}

      {"ts":"2017-02-28T09:28:53.900","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Web view loading finished. Result was not cached."}

      {"ts":"2017-02-28T09:28:53.913","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Network error occurred: Error 5 (Operation canceled)."}

      {"ts":"2017-02-28T09:28:54.109","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Web view loading finished. Result was not cached."}

      {"ts":"2017-02-28T09:28:54.125","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Web view loading finished. Result was not cached."}

      {"ts":"2017-02-28T09:28:54.156","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Web view loading finished. Result was not cached."}

      {"ts":"2017-02-28T09:28:54.183","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Web view loading finished. Result was not cached."}

      {"ts":"2017-02-28T09:28:54.189","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"WDC is running on desktop, every request is assumed to be safe..."}

      {"ts":"2017-02-28T09:28:54.189","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Secondary whitelist check passed for the request..."}

      {"ts":"2017-02-28T09:28:54.196","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Web view loading finished. Result was not cached."}

      {"ts":"2017-02-28T09:28:54.198","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"WDC is running on desktop, every request is assumed to be safe..."}

      {"ts":"2017-02-28T09:28:54.198","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Secondary whitelist check passed for the request..."}

      {"ts":"2017-02-28T09:28:54.209","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Web view loading finished. Result was not cached."}

      {"ts":"2017-02-28T09:28:54.211","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"https://connectors.tableau.com/libs/tableauwdc-2.1.latest.js:2031 -- Initializing NativeDispatcher, Reporting version number"}

      {"ts":"2017-02-28T09:28:54.212","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"https://connectors.tableau.com/libs/tableauwdc-2.1.latest.js:222 -- Initializing public interface for NativeDispatcher"}

      {"ts":"2017-02-28T09:28:54.212","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"https://connectors.tableau.com/libs/tableauwdc-2.1.latest.js:263 -- Initializing private interface for NativeDispatcher"}

      {"ts":"2017-02-28T09:28:54.212","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"https://connectors.tableau.com/libs/tableauwdc-2.1.latest.js:352 -- Initializing shared WDC"}

      {"ts":"2017-02-28T09:28:54.212","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"WDC is running on desktop, every request is assumed to be safe..."}

      {"ts":"2017-02-28T09:28:54.212","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Secondary whitelist check passed for the request..."}

      {"ts":"2017-02-28T09:28:54.226","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Network error occurred: Error 5 (Operation canceled)."}

      {"ts":"2017-02-28T09:28:54.231","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"https://connectors.tableau.com/libs/tableauwdc-2.1.latest.js:374 -- undefined"}

      {"ts":"2017-02-28T09:28:54.231","pid":15308,"tid":"352c","sev":"info","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"web-data-connector","v":"Reporting data source exception. Type='WDCAbortError' Message='Script error.   file:    line: 0'"}

      {"ts":"2017-02-28T09:28:54.231","pid":15308,"tid":"352c","sev":"warn","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"msg","v":"throw DataSourceException (type=WDCAbortError): Script error.   file:    line: 0\n"}

      {"ts":"2017-02-28T09:28:54.248","pid":15308,"tid":"352c","sev":"warn","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"msg","v":"NotifyOfException::DataSourceException"}

      {"ts":"2017-02-28T09:28:54.250","pid":15308,"tid":"352c","sev":"error","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"msg","v":"Error Dialog:"}

      {"ts":"2017-02-28T09:28:54.250","pid":15308,"tid":"352c","sev":"error","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"msg","v":"An error occurred while communicating with the data source.\nThe web data connector has reported an unrecoverable error and cannot proceed. If the connector has reported details of the error, they are displayed in the pane below."}

      {"ts":"2017-02-28T09:28:54.250","pid":15308,"tid":"352c","sev":"error","req":"-","sess":"-","site":"{63B9331D-3538-49A3-9605-13779FAEE85D}","user":"-","k":"msg","v":"    Script error.   file:    line: 0"}

       

      I am using Tableau Server 10.1 and Tableau Desktop 10.1 to testAny suggestions would be appreciated!