1 Reply Latest reply on Feb 22, 2017 11:40 AM by Patrick Van Der Hyde

Unexpected Error

Meredith Torch Feb 21, 2017 6:31 AM

I have a user who encounters an error when looking at any Tableau workbooks (on server, not in desktop). This started in the past few days (no changes have been made to our Tableau server in that time) - it's just the one user, not any others.

The error reads:

An unexpected error occurred. If you continue to receive this error please contact your Tableau Server Administrator. [object Object]

We are running Tableau server 9.3.5, and the user is using IE 11. The user is able to close the error window, and the report continues functioning as normal.

Has anyone encountered this before?

1. Re: Unexpected Error

Patrick Van Der Hyde Feb 22, 2017 11:40 AM (in response to Meredith Torch)

Meredith - check out the suggestions here - Re: Tableau Public viewed on Internet Explorer 11 - Has something changed?
in addition, you might try disabling client side rendering - About Client-Side Rendering   to see if that resolves the issue for the short term.

You might also put in a support case although if you are updating Tableau Server anytime soon, I would do that first and then check on the results of that change before filing a case. If the issue persists to a newer version, then this might be helpful to share.

I hope this helps.

Patrick
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1. Re: Unexpected Error

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