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    Counting Helpdesk ticket stats.......Version 10.1.1

    Wayne Kelly

      Hi

       

      Im using tableau in a number of ways one is for sales data etc but another is for IT Helpdesk stats. The problem is i need to have a comparison of how many tickets were opened per month vs how many tickets were closed in that month. I know of the dual axis but so far im unable to get the query to populate this data. I need it to count the amount of Tickets created per month on one line and on the dual axis compare against the amount of tickets with Closed status on another for a KPI. Can anyone help?

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