6 Replies Latest reply on Jan 5, 2017 1:55 AM by miftah surur

    upgrade to 10.1 and get error SMTP server login credentials failed. Cannot send email.

    miftah surur

      hi All,

       

      I just updgrade from 9.2 to 10.1 everything is running well but notfication by email for subcription not working previously i got email notification, i chek background logs and i got error :

       

      2016-12-12 07:03:19.589 +0700 (,,,) scheduled-background-job-runner-1 : INFO  com.tableausoftware.instrumentation.InstrumentationUtil - Instrumenting 'private void com.tableausoftware.backgrounder.runner.BackgroundJobRunner.onExecutionFailure(com.tableausoftware.model.workgroup.workers.AbstractWorker, com.tableausoftware.model.workgroup.BackgroundJob)' as 'com.tableausoftware.instrumentation:00=jobRunner,name=executionFailure'.

      2016-12-12 07:03:19.792 +0700 (,,,) scheduled-background-job-runner-1 : INFO  com.tableausoftware.model.workgroup.util.EmailHelper - Sending email from statistik@XYX.go.id to siti.raykah@XYX.go.id from server mail.XYX.go.id

      2016-12-12 07:03:19.807 +0700 (Default,,,) pool-7-thread-1 : INFO  com.tableausoftware.domain.solr.SolrPendingQueueProcessor - Search index update sent. UpdateId [54554] Index [WORKBOOK] Op [UPDATE_CHILDREN] ObjectId [823].

      2016-12-12 07:03:24.924 +0700 (,,,) scheduled-background-job-runner-1 : ERROR com.tableausoftware.model.workgroup.util.EmailHelper - SMTP server login credentials failed. Cannot send email.

      2016-12-12 07:03:24.924 +0700 (,,,) scheduled-background-job-runner-1 : ERROR com.tableausoftware.model.workgroup.workers.RefreshExtractsWorker - Failed to send email notification upon refresh failure.

      com.tableausoftware.model.workgroup.util.EmailHelper$SMTPServerException: SMTP server authentication failed.

          at com.tableausoftware.model.workgroup.util.EmailHelper.sendEmail(EmailHelper.java:108)

          at com.tableausoftware.model.workgroup.util.EmailHelper.sendNotificationEmail(EmailHelper.java:87)

          at com.tableausoftware.model.workgroup.util.EmailHelper.sendNotificationEmail(EmailHelper.java:75)

          at com.tableausoftware.model.workgroup.workers.ExtractsWorker.sendNotificationOnFailure(ExtractsWorker.java:214)

          at com.tableausoftware.backgrounder.runner.BackgroundJobRunner.onExecutionFailure_aroundBody6(BackgroundJobRunner.java:429)

          at com.tableausoftware.backgrounder.runner.BackgroundJobRunner$AjcClosure7.run(BackgroundJobRunner.java:1)

          at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)

          at com.tableausoftware.instrumentation.InstrumentedMethod.instrumentInvocation(InstrumentedMethod.java:67)

          at com.tableausoftware.instrumentation.InstrumentationAspect.aroundAnnotatedMethod(InstrumentationAspect.java:57)

          at com.tableausoftware.backgrounder.runner.BackgroundJobRunner.onExecutionFailure(BackgroundJobRunner.java:427)

          at com.tableausoftware.backgrounder.runner.BackgroundJobRunner.executeNextJob_aroundBody4(BackgroundJobRunner.java:418)

          at com.tableausoftware.backgrounder.runner.BackgroundJobRunner$AjcClosure5.run(BackgroundJobRunner.java:1)

          at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)

          at com.tableausoftware.instrumentation.InstrumentedMethod.instrumentInvocation(InstrumentedMethod.java:67)

          at com.tableausoftware.instrumentation.InstrumentationAspect.aroundAnnotatedMethod(InstrumentationAspect.java:57)

          at com.tableausoftware.backgrounder.runner.BackgroundJobRunner.executeNextJob(BackgroundJobRunner.java:306)

          at com.tableausoftware.backgrounder.runner.BackgroundJobRunner.executeJobs_aroundBody2(BackgroundJobRunner.java:297)

          at com.tableausoftware.backgrounder.runner.BackgroundJobRunner$AjcClosure3.run(BackgroundJobRunner.java:1)

          at org.aspectj.runtime.reflect.JoinPointImpl.proceed(JoinPointImpl.java:149)

          at com.tableausoftware.instrumentation.InstrumentedMethod.instrumentInvocation(InstrumentedMethod.java:67)

          at com.tableausoftware.instrumentation.InstrumentationAspect.aroundAnnotatedMethod(InstrumentationAspect.java:57)

          at com.tableausoftware.backgrounder.runner.BackgroundJobRunner.executeJobs(BackgroundJobRunner.java:272)

          at com.tableausoftware.backgrounder.config.BackgroundJobRunnerSchedulingConfig$1.run(BackgroundJobRunnerSchedulingConfig.java:46)

          at org.springframework.scheduling.support.DelegatingErrorHandlingRunnable.run(DelegatingErrorHandlingRunnable.java:54)

          at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)

          at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)

          at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)

          at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)

          at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

          at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

          at java.lang.Thread.run(Thread.java:745)

      Caused by: javax.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful

       

          at com.sun.mail.smtp.SMTPTransport$Authenticator.authenticate(SMTPTransport.java:914)

          at com.sun.mail.smtp.SMTPTransport.authenticate(SMTPTransport.java:825)

          at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:730)

          at javax.mail.Service.connect(Service.java:366)

          at com.tableausoftware.core.util.SMTPClient.sendMessage(SMTPClient.java:250)

          at com.tableausoftware.core.util.SMTPClient.send(SMTPClient.java:170)

          at com.tableausoftware.model.workgroup.util.EmailHelper.sendEmail(EmailHelper.java:104)

          ... 30 more

       

      there is no change from mail server configuration.

       

      Any suggestion what i have to try ?

       

      regards.