2 Replies Latest reply on Nov 30, 2016 11:31 AM by diego.medrano

    Upgrade to Tableau Server 10.1

    David Chauncy

      Hi

       

      I want to share my experience with upgrading to Tableau Server, something that by all reports should have been painless and over in about an hour.   Well after 8 hours we have finally got Tableau Server up with 10.1 running after some excellent support from Tableau.

       

      At the end of the discussion is the error that we were seeing in the Admin log.

       

      The problem.  The Windows Account that we logged onto the Server with is the Service Account under which the Tableau Server executes.  This Service Account is part of the Administrators Group on the server.  I was told that when executing the install file: TableauServer-64bit-10-1-1.exe that it was not necessary to <RunAs Administrator> as the Service Account was already an Administrator.

       

      However, when we right clicked and said RunAs Administrator, the installation worked.  The 8 hours was consumed in uninstalling, reinstalling, uninstalling, reinstalling... you get the picture.

       

      Regards David

       

       

      2016-11-22 17:45:12.417
      +1100_FATAL_10.12.60.124:EPRFAPP008S1_:_pid=10480_0x64d4f7c7__user=__request=__
      com/tableausoftware/tabctl/dll/Exception.java:39:in `getException'

      com/tableausoftware/tabctl/dll/TabctlJNI.java:-2:in
      `Controller_Send'

      com/tableausoftware/tabctl/dll/Controller.java:43:in
      `Send'

      file:/C:/Program Files/Tableau/Tableau
      Server/10.1/bin/tabadmin.jar!/lib/service.rb:1462:in `start_licensing_server'

      file:/C:/Program Files/Tableau/Tableau
      Server/10.1/bin/tabadmin.jar!/lib/service/tabctl.rb:28:in `with_controller'

      file:/C:/Program Files/Tableau/Tableau
      Server/10.1/bin/tabadmin.jar!/lib/service/tabctl.rb:19:in `with_conduit'

      file:/C:/Program Files/Tableau/Tableau
      Server/10.1/bin/tabadmin.jar!/lib/service/tabctl.rb:26:in `with_controller'

      file:/C:/Program Files/Tableau/Tableau
      Server/10.1/bin/tabadmin.jar!/lib/service.rb:1461:in `start_licensing_server'

      file:C:/Program Files/Tableau/Tableau
      Server/10.1/bin/tabadmin.jar!/lib/service/init.rb:180:in `run'

      file:/C:/Program Files/Tableau/Tableau
      Server/10.1/bin/tabadmin.jar!/lib/service.rb:813:in `init'

      file:/C:/Program Files/Tableau/Tableau
      Server/10.1/bin/tabadmin.jar!/lib/commands/initialize.rb:57:in `run'

      file:/C:/Program Files/Tableau/Tableau
      Server/10.1/bin/tabadmin.jar!/lib/multicommand.rb:237:in `dispatch'

      file:/C:/Program Files/Tableau/Tableau
      Server/10.1/bin/tabadmin.jar!/bin/tabadmin.rb:32:in `(root)'

      org/jruby/RubyKernel.java:1058:in `load'

      file:/C:/Program Files/Tableau/Tableau
      Server/10.1/bin/tabadmin.jar!/bin/tabadmin.rb:1:in `(root)'

      org/jruby/RubyKernel.java:1033:in `require'

      file:/C:/Program Files/Tableau/Tableau
      Server/10.1/bin/tabadmin.jar!/META-INF/main.rb:36:in `require'

      <script>:3:in `(root)'

      2016-11-22 17:45:12.417
      +1100_FATAL_10.12.60.124:EPRFAPP008S1_:_pid=10480_0x64d4f7c7__user=__request=__
      com.tableausoftware.tabctl.dll.Exception:

      Service 'tablicsrv' failed to start (state 1).

        Current State: 1

        Exit Code: 0

        Service Specific
      Exit Code: 0

        Check Point: 0

        Wait Hint: 0