1 Reply Latest reply on Nov 16, 2016 9:26 AM by Cheryl Grinds

    Tableau Desktop 10.1 - Unhandled Exception: 0xc0000005

    Aldo Rodriguez

      Hi all,

       

      I'm trying to create and extract (+2GB, takes about 7 hours to complete), using Tableau Desktop 10.1, a custom SQL and Redshift as datasource. At the beginning, extract runs fine but after a hour and half, extract stops. Logs shows this:

       

      {"ts":"2016-11-08T06:47:11.195","pid":3736,"tid":"e48","sev":"fatal","req":"-","sess":"-","site":"{51FAAB94-9628-413E-88E2-12AC4C64A558}","user":"-","k":"msg","v":"\n\n*** Unhandled Exception: 0xc0000005\n","ctx":{"client-type":"desktop","procid":"3128","tid":"3452","version":"10100.16.1103.2343"}}

      {"ts":"2016-11-08T06:47:11.195","pid":3736,"tid":"e48","sev":"fatal","req":"-","sess":"-","site":"{51FAAB94-9628-413E-88E2-12AC4C64A558}","user":"-","k":"msg","v":"\n*** In DoMiniDumpWriteDump: Found function 'MiniDumpWriteDump'.\n","ctx":{"client-type":"desktop","procid":"3128","tid":"3452","version":"10100.16.1103.2343"}}

      {"ts":"2016-11-08T06:47:11.195","pid":3736,"tid":"e48","sev":"fatal","req":"-","sess":"-","site":"{51FAAB94-9628-413E-88E2-12AC4C64A558}","user":"-","k":"msg","v":"\n*** In DoMiniDumpWriteDump: Found mini-dump thread handle.\n","ctx":{"client-type":"desktop","procid":"3128","tid":"3452","version":"10100.16.1103.2343"}}

      {"ts":"2016-11-08T06:47:11.195","pid":3736,"tid":"e48","sev":"fatal","req":"-","sess":"-","site":"{51FAAB94-9628-413E-88E2-12AC4C64A558}","user":"-","k":"msg","v":"\n*** In DoMiniDumpWriteDump: Signaling mini dump thread to create dump.\n","ctx":{"client-type":"desktop","procid":"3128","tid":"3452","version":"10100.16.1103.2343"}}

       

      PFA full log.

       

      The same extract is run from a Tableau Server 9.3 and it works fine.

       

      I've bee looking on Google and these forums, but I haven't found anything useful. Please, let mw know if more information is required.

       

      Full stack:

       

      Tableau Desktop 10.1

      Redshift

      Windows Server 2012 R2 (AWS image)

       

      Regards.