4 Replies Latest reply on Oct 5, 2016 9:01 AM by elouej balkis

configuring subscribers

elouej balkis Oct 5, 2016 7:54 AM

Hello,

I ‘m having with configuring subscribers ,I can’t figure out a way to configure alert and subscribtions

I followed this steps :

1) In the Alerts tab and subscriptions to the Tableau Server Configuration Utility, I selected Enable email subscriptions.

2) I selected SMTP Settings tab.

Under SMTP server: Enter the name of your SMTP server.

3) I stopped the tableau and restart

I didn’t find the icon “subscribe” on top right of the window.

Help please it's urgent

1. Re: configuring subscribers

Jeff Strauss Oct 5, 2016 8:10 AM (in response to elouej balkis)

in order for the subscribe icon to show up, in addition to what you did, there needs to be at least one enabled subscribe schedule and the view needs to have embedded credentials. Do you have both of these?
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2. Re: configuring subscribers

elouej balkis Oct 5, 2016 8:51 AM (in response to Jeff Strauss)

Hi jeff,
thank you for your feed back

the view have credentials embedded
i can't enable a subscribe schedule for any view. I can create the schedule for subscribing but i can't affect it to any view.

this is snapshat of my tableau server configuration
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3. Re: configuring subscribers

Jeff Strauss Oct 5, 2016 8:55 AM (in response to elouej balkis)

this looks correct. In order for the subscribe button to show up, a subscription needs to be defined. Do you admin rights to do this?
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4. Re: configuring subscribers

elouej balkis Oct 5, 2016 9:01 AM (in response to Jeff Strauss)

Hello jeff ,

Yes i created it , this is my screen shot
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