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Hi Stacey! You need to set the other filters to be context filters for this to work. In your example, you would right-click the dimension that has "Product A" in it and then press "Add to Context".
The reason it didn't work originally is that filters at the same level operate simultaneously. Your two filters tried to filter in the Top 10 Customers (of the entire data set) and the customers across Product A, which doesn't necessarily give you any customers at all. Context filters (which are gray) operate before normal blue filters, so you can filter in Product A first and then get the top 10.
I will play around with your suggestions over the weekend and provide some feedback.