12 Replies Latest reply on Aug 9, 2016 11:26 AM by Glen Robinson

openssl.exe is not recognized as an internal or external command

gopinath.mukkapati Aug 8, 2016 5:46 PM

Hi All,

I'm trying to configure SSL in Tableau 9.3 and getting the below error when I'm trying to generate .key file. I'm following the Tableau KB document Obtaining an SSL Certificate for Tableau Server | Tableau Software

Error: 'openssl.exe is not recognized as an internal or external command, operable program or batch file.

I have configured it before on a different server some time back and did not face any issue. Any idea on this error?

Thanks,

Gopi

1. Re: openssl.exe is not recognized as an internal or external command

Glen Robinson Aug 8, 2016 10:36 PM (in response to gopinath.mukkapati)

Hi Gopi
Just to confirm, when using CMD you have the path set to C:\program files\Tableau\Tableau Server\9.3\apache\bin or where-ever you have installed Tableau Server to?
This is where openssl.exe resides
Glen
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2. Re: openssl.exe is not recognized as an internal or external command

gopinath.mukkapati Aug 9, 2016 9:06 AM (in response to Glen Robinson)

Hi Glen,

Yes, the path was set to D:\Tableau\Tableau Server\9.3\apache\bin. I'm able to see the openssl.exe. But when I use this command openssl.exe genrsa -out <yourcertname>.key 4096 it throws an error.

Thanks,
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3. Re: openssl.exe is not recognized as an internal or external command

Glen Robinson Aug 9, 2016 10:04 AM (in response to gopinath.mukkapati)

Hi
Please can you confirm what the error message is (or are you saying that the message you are getting is 'openssl.exe is not recognised....., when you are in the folder holding the file?)
Thanks
Glen
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4. Re: openssl.exe is not recognized as an internal or external command

gopinath.mukkapati Aug 9, 2016 10:13 AM (in response to Glen Robinson)

Hi Glen,

Here is the error message that I'm getting when I try to execute openssl.exe genrsa -out mycertificate.key 4096

Error: 'openssl.exe is not recognized as an internal or external command, operable program or batch file.

Thanks,
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5. Re: openssl.exe is not recognized as an internal or external command

Glen Robinson Aug 9, 2016 10:25 AM (in response to gopinath.mukkapati)

Hi
This sounds to me that it isnt finding the openssl.exe file
Please confirm that the cmd prompt looks something like below..
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6. Re: openssl.exe is not recognized as an internal or external command

gopinath.mukkapati Aug 9, 2016 10:35 AM (in response to Glen Robinson)

The cmd prompt looks like this for me.
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7. Re: openssl.exe is not recognized as an internal or external command

Glen Robinson Aug 9, 2016 10:50 AM (in response to gopinath.mukkapati)

OK, So thats a different matter...
Try the following to resolve this
At the CMD prompt type
set OPENSSL_CONF="D:\apps\Tableau Server\9.3\apache\conf\openssl.cnf"

See article
Obtaining an SSL Certificate for Tableau Server | Tableau Software

Hope this helps
Glen
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8. Re: openssl.exe is not recognized as an internal or external command

gopinath.mukkapati Aug 9, 2016 11:03 AM (in response to Glen Robinson)

I did follow the steps from the kb document. Unfortunately I'm unable to generate the .key file and getting the above error.

Thanks,
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9. Re: openssl.exe is not recognized as an internal or external command

gopinath.mukkapati Aug 9, 2016 11:09 AM (in response to gopinath.mukkapati)

Weird its working now. I have restarted the server

Thanks,
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10. Re: openssl.exe is not recognized as an internal or external command

Glen Robinson Aug 9, 2016 11:13 AM (in response to gopinath.mukkapati)

So in a CMD prompt if you type SET (and return), you see the following (or similar)?

Glen
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11. Re: openssl.exe is not recognized as an internal or external command

gopinath.mukkapati Aug 9, 2016 11:21 AM (in response to Glen Robinson)

I see something like this now and I could execute openssl.exe genrsa -out mycertificate.key 4096

Thanks
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12. Re: openssl.exe is not recognized as an internal or external command

Glen Robinson Aug 9, 2016 11:26 AM (in response to gopinath.mukkapati)

Glad that its working for you
All the best
Glen
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