3 Replies Latest reply on Aug 3, 2016 6:13 PM by Morgan DUARTE

    Communication with the Tableau Protocol Server process was lost

    Morgan DUARTE

      Hi there,

       

      On 2 similar systems, we are having the same error to retrieve the data from an Access database.

      I keep getting "Communication with the Tableau Protocol Server process was lost."

       

      It seems to be linked to the driver, but I don't know how to solve it.

      I'm using Windows 7 64b with Office 2016 64b and Tableau 9.3.5 64b.

      I have installed the Access runtime 2010 64b, as per the link on the wiki, but with no impact.

       

       

      On a second machine, I have Windows 64b, Office 2007 32b and Tableau 9.3.5 64b. It's quite unstable actually, it used to work, not anymore. I have installed the Access Runtime 2010 32b with no impact as well.

       

      I tried Tableau 32b as well then, it seems not able to find the driver.

       

      Any idea on how to fix this?

       

      Thank you