2 Replies Latest reply on Aug 1, 2016 2:25 PM by Toby Erkson

    Tableau Server Data Engine stopping...causes?

    Toby Erkson

      What would cause a Data Engine process to stop?

      Example from my ...\logs\tabadmin.log (line 9):

      2016-07-29 16:39:48.603 -0700_DEBUG_##.#.#.#:myServer_:_pid=15484_0x1debc91c__user=__request=__ ====>> <script> 9.3 (build: 9300.16.0708.1543): Starting at 2016-07-29 16:39:48.572 -0700 <<====
      2016-07-29 16:39:50.850 -0700_DEBUG_##.#.#.#:myServer_:_pid=15484_0x1debc91c__user=__request=__ Configuring Java logging, to file D:/Application/Tableau/Tableau_Server/logs/tabsvc-tabadmin-java.log.
      2016-07-29 16:39:50.350 -0700_DEBUG_##.#.#.#:myServer_:_pid=15484_0x1debc91c__user=__request=__ run as: <script> status --verbose
      2016-07-29 16:39:50.834 -0700_EXACT_##.#.#.#:myServer_:_pid=15484_0x1debc91c__user=__request=__ Status: DEGRADED
      'Tableau Server Coordination Service 0' (6396) is running.
      'Tableau Server Search and Browse 0' (22632) is running.
      'Tableau Server Tabadmin Service 0' (12212) is running.
      'Tableau Server Search Service' (18900) is running.
      'Tableau Server Data Engine 0' (29332) is stopped.
      'Tableau Server Data Engine 1' (4380) is running.
      'Tableau Server Application Server 0' (14392) is running.
      'Tableau Server Backgrounder 0' (30736) is running.
      'Tableau Server Backgrounder 1' (26952) is running.
      'Tableau Server Backgrounder 2' (16536) is running.
      'Tableau Server Backgrounder 3' (25812) is running.
      'Tableau Server CacheServer 0' (18236) is running.
      'Tableau Server CacheServer 1' (11180) is running.
      'Tableau Server API Server 0' (2144) is running.
      'Tableau Server Dataserver 0' (24336) is running.
      'Tableau Server Dataserver 1' (10084) is running.
      'Tableau Server Vizqlserver 0' (27708) is running.
      'Tableau Server Vizqlserver 1' (11808) is running.
      'Tableau Server Gateway' (2944) is running.
      'Tableau Server Cluster Controller' (3432) is running.
      
      'Tableau Server Repository' (13448) is running (Active Repository).
      
      'Tableau Server File Store' (20948) is running.
      
        • 1. Re: Tableau Server Data Engine stopping...causes?
          Glen Robinson

          Hi Toby

          Have you got the log file for the failing DataEngine process?

          Has anything changed on your environment, or has it just suddenly failed?

           

          Glen

          • 2. Re: Tableau Server Data Engine stopping...causes?
            Toby Erkson

            I get these once in a while but Friday I had multiple failures, including BOTH Data Engines being stopped at least one time.  I was also having a licensing issue Friday but after a server reboot everything is back to normal.

             

            There are 244 tdeserver64-error...dmp files (0KB size) and 472 tdeserver0_2016_07_29...log files!  So yeah, I have some logs It was just more or less a sudden failure but appeared random.  I have a report that runs every minute and if any of my processes is not RUNNING then I get an warning email:

            As you can see by the times that it wasn't failing all the time.

            Example email for the curious:

            .

            .

            .

            I'm looking at the logs and I see a "License Check failed, Data Engine is not licensed." error, however!, I see that error during times that I didn't get a warning email.  It just seems that the logs are not complete or I am myself just missing something.  I don't want to increase the logging level higher as the issue appears to have passed but who knows if/when a random one will pop up like they sometimes do.