3 Replies Latest reply on Jul 12, 2017 10:20 AM by Ecology Dango

    Tableau server 9.2.9 did not come up after windows patch installed. anyone faced this issue?

    Hari Reddy

      Last week we upgraded our Tableau to 9.2.9, and this week end windows patch was installed and Tableau did not start up completely afterward. I saw below errors in vizql log.

       

       

      2016-07-30 23:31:46.642 -0400 (,,,) localhost-startStop-1-SendThread(0:0:0:0:0:0:0:1:12000) : WARN  wgsessionId= org.apache.zookeeper.ClientCnxn - Session 0x156151afe2a0016 for server 0:0:0:0:0:0:0:1/0:0:0:0:0:0:0:1:12000, unexpected error, closing socket connection and attempting reconnect

       

      java.io.IOException: An existing connection was forcibly closed by the remote host

       

      at sun.nio.ch.SocketDispatcher.read0(Native Method)

       

      at sun.nio.ch.SocketDispatcher.read(SocketDispatcher.java:43)

       

      at sun.nio.ch.IOUtil.readIntoNativeBuffer(IOUtil.java:223)

       

      at sun.nio.ch.IOUtil.read(IOUtil.java:192)

       

      at sun.nio.ch.SocketChannelImpl.read(SocketChannelImpl.java:380)

       

      at org.apache.zookeeper.ClientCnxnSocketNIO.doIO(ClientCnxnSocketNIO.java:68)

       

      at org.apache.zookeeper.ClientCnxnSocketNIO.doTransport(ClientCnxnSocketNIO.java:366)

       

      at org.apache.zookeeper.ClientCnxn$SendThread.run(

       

      .

      .

      .

       

       

      [org.apache.commons.dbcp2:name=workgroupDataSource,type=BasicDataSource] as said MBean is not registered (perhaps already unregistered by an external process)

       

      2016-07-30 23:31:50.194 -0400 (,,,) localhost-startStop-1-SendThread(0:0:0:0:0:0:0:1:12000) : WARN  wgsessionId= org.apache.zookeeper.ClientCnxn - Session 0x156151afe2a0016 for server null, unexpected error, closing socket connection and attempting reconnect

       

      java.net.ConnectException: Connection refused: no further information

       

       

      What could be the root cause of this issues?

       

      Thank you,

        • 1. Re: Tableau server 9.2.9 did not come up after windows patch installed. anyone faced this issue?
          Hari Reddy

          found this error as well in wgserver.log.

           

          2016-07-30
          23:31:42.789 -0400 localhost-startStop-1-SendThread(0:0:0:0:0:0:0:1:12000)   WARN
          : org.apache.zookeeper.ClientCnxn - Session 0x156151afe2a003c for server
          0:0:0:0:0:0:0:1/0:0:0:0:0:0:0:1:12000, unexpected error, closing socket
          connection and attempting reconnect

          1. java.io.IOException:
            An existing connection was forcibly closed by the remote host

               at sun.nio.ch.SocketDispatcher.read0(Native
          Method)

               at sun.nio.ch.SocketDispatcher.read(SocketDispatcher.java:43)

          ....

          ..

          com.tableausoftware.model.workgroup.jpa.HttpRequestDaoJpa$InsertHttpRequestsRunner
          - Shutting down http_request logging thread.

          2016-07-30 23:31:42.793 -0400 Thread-6   INFO  : com.tableausoftware.model.workgroup.jpa.HttpRequestDaoJpa - Executor
          service shutdown successfully.

          2016-07-30 23:31:42.810 -0400 Thread-6   INFO  :
          com.tableausoftware.core.metrics.ServerMetrics - Ending ServerMetrics process
          context.

          2016-07-30 23:31:42.810 -0400 Thread-6   INFO  : com.tableausoftware.model.workgroup.util.NativeApiManager - NativeApiManager
          shutdown called.

          2016-07-30 23:31:42.811 -0400 Thread-6   INFO  : com.tableausoftware.model.workgroup.util.NativeApiManager - NativeApi
          DLL about to stop.

          2016-07-30 23:31:42.831 -0400 Thread-6   INFO  : com.tableausoftware.model.workgroup.util.NativeApiManager - NativeApi
          DLL stopped.

          2016-07-30 23:31:42.836 -0400 Thread-6   WARN  :
          org.springframework.jmx.export.MBeanExporter - Could not unregister MBean
          [org.apache.commons.dbcp2:name=workgroupDataSource,type=BasicDataSource] as
          said MBean is not registered (perhaps already unregistered by an external
          process)

          2016-07-30
          23:31:42.836 -0400 Thread-6   INFO  :
          com.tableausoftware.model.workgroup.util.JrubyAppLifecycle - AppLifecycle stopped
          successfully.

          • 2. Re: Tableau server 9.2.9 did not come up after windows patch installed. anyone faced this issue?
            Glen Robinson

            Hi

            Can You perform a Tabadmin status -v to get the list of processes that are working.

            Also, can you attach (or copy paste)  the Tabadmin.log file for the last start up

            Thanks

            Glen