2 Replies Latest reply on Aug 21, 2016 2:42 AM by Russell Christopher

    not able to login to the Tableau URL

    laiju cbabu

      Hi Team ,

       

      I had installed a Tableau Server 9.2.9 . But not able to login to the Tableau URL . Steps which i performed is

       

      1) Using the exe i had installed Tableau Server 9.2.9

      2) After the installation i had restored  from ab *.tsbak file

      3) The service account and all other configuration got restored

       

      After this i am not able to login to the URL  using that service account . We are using the "AD authentication " . We are getting  below error from vizportal.log file

       

      Failed to find the system user {UserIdentity[idProvider=, domain=*****, userName=*******]} (errorCode=5)

       

      Could you please help me on this

       

      Regards