Try this to troubleshoot:
- Log in to the Tableau Server machine as the RunAs account.
- Install Tableau Desktop on the Tableau Server machine
- In Tableau Desktop on the Server, open the SAP BW workbook that works in Tableau Desktop
Is the workbook able to open in Tableau Desktop on the Tableau Server machine? If this fails, what is the error?
Hello Mr. Lindy Eberhart,
Thank you for your answer. I have follow your suggestion and I have error that tableau desktop that installed on server won't open connection to SAP BW (not responding) like image below:
additional information on tableau server version 9.3 that installed in server I use active directory as authentication and run as user active directory that have privileges as admin. Is that the problem?.
I already try in another server that installed with tableau server version 9.3 but for authentication in tableau server configuration I use local and run as Administrator and I can publish dashboard to that tableau server.
However my client want to use tableau server that use active directory as authentication rather than local, because my client also use LDAP to publish dashboard into Tableau server.
Do you have any suggestion for that?. For your answer and suggestion I say thank you.
Since publishing works in one environment and not another, I suspect there is either a network or permissions issue occurring from the AD configured Tableau Server to the SAP BW machine.
- Permissions troubleshooting: Does the Server Run As Account have read permissions on the SAP BW database?
- Network: Can the Tableau Server Windows machine connect to the SAP BW machine via ping, telnet, tracert?
If the above troubleshooting steps do not help locate the problem, I'd suggest submitting a case with our technical support team. Even if it is a network issue that error message is unhelpful, and thus worth reporting.
If you do file a case, I'd suggest bundling and sending the Tableau Desktop logs from the Server machine where you reproduced the issue: Sending Tableau Desktop Log Files | Tableau Software