3 Replies Latest reply on Aug 28, 2018 3:40 AM by Paulo Dantas

    Failed to install Tableau Desktop

    Morgan DUARTE

      Hi there,

       

      I'm trying to install the latest version of Tableau Desktop and ran into an error as shown here

       

      Tableau Error.png

      With the following log:

      [2738:2760][2016-06-08T17:32:09]i001: Burn v3.9.1208.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\User130177\Downloads\TableauDesktop-64bit-9-3-2.exe, cmdline: '-burn.unelevated BurnPipe.{E1CF3CF2-1475-49B2-B290-A3DD8F0C3B1A} {CD528752-721E-470B-9230-4C4D0E2F7684} 6820 '
      [2738:2760][2016-06-08T17:32:09]i000: Initializing string variable 'DATABASEDRIVERS' to value '1'
      [2738:2760][2016-06-08T17:32:09]i000: Initializing string variable 'RECLAIMLICENSE' to value '0'
      [2738:2760][2016-06-08T17:32:09]i000: Initializing string variable 'INSTALLDIR' to value '[ProgramFiles64Folder]Tableau\Tableau 9.3'
      [2738:2760][2016-06-08T17:32:09]i000: Initializing string variable 'VC2010_GUID' to value '{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}'
      [2738:2760][2016-06-08T17:32:09]i000: Initializing string variable 'POSTGRES_GUID' to value '{C0249921-2C35-47C1-83D8-8EABC438A96F}'
      [2738:2760][2016-06-08T17:32:09]i000: Initializing string variable 'MYSQL_GUID' to value '{A1991404-2634-47E1-BC45-8F3B5014B1D1}'
      [2738:2760][2016-06-08T17:32:09]i000: Initializing string variable 'MSSQL32_GUID' to value '{4AB6A079-178B-4144-B21F-4D1AE71666A2}'
      [2738:2760][2016-06-08T17:32:09]i000: Initializing string variable 'MSSQL64_GUID' to value '{2180B33F-3225-423E-BBC1-7798CFD3CD1F}'
      [2738:2760][2016-06-08T17:32:09]i000: Initializing string variable 'DESKTOPSHORTCUT' to value '1'
      [2738:2760][2016-06-08T17:32:09]i000: Initializing string variable 'STARTMENUSHORTCUT' to value '1'
      [2738:2760][2016-06-08T17:32:09]i000: Initializing string variable 'AUTOUPDATE' to value '1'
      [2738:2760][2016-06-08T17:32:09]i000: Initializing string variable 'AUTOUPDATESERVER' to value 'downloads.tableau.com'
      [2738:2760][2016-06-08T17:32:09]i000: Initializing string variable 'NONQUIET' to value '1'
      [2738:2760][2016-06-08T17:32:09]i000: Initializing string variable 'TABLEAU_LANG' to value ' '
      [2738:2760][2016-06-08T17:32:09]i000: Initializing string variable 'USER_LANG' to value '[UserLanguageID]'
      [2738:2760][2016-06-08T17:32:09]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\User13~1\AppData\Local\Temp\Tableau_9.3_(9300.16.0520.1152)_20160608173209.log'
      [2738:2760][2016-06-08T17:32:09]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\User130177\Downloads\TableauDesktop-64bit-9-3-2.exe'
      [2738:2760][2016-06-08T17:32:09]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\User130177\Downloads\'
      [2738:2760][2016-06-08T17:32:09]i052: Condition 'VersionNT64 AND VersionNT64 >= v6.0' evaluates to true.
      [2738:2760][2016-06-08T17:32:09]i000: Setting string variable 'WixBundleName' to value 'Tableau 9.3 (9300.16.0520.1152)'
      [2738:17AC][2016-06-08T17:32:09]i000: Setting string variable 'TABLEAU_LANG' to value ' '
      [2738:17AC][2016-06-08T17:32:09]i000: Setting version variable 'WixBundleFileVersion' to value '9.3.1025.0'
      [2738:2760][2016-06-08T17:32:09]i100: Detect begin, 6 packages
      [2738:2760][2016-06-08T17:32:09]i000: Registry key not found. Key = 'SOFTWARE\Tableau\Tableau 9.3\AutoUpdate'
      [2738:2760][2016-06-08T17:32:09]i000: Setting numeric variable 'LM_VERSION_FOUND_AU' to value 0
      [2738:2760][2016-06-08T17:32:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}'
      [2738:2760][2016-06-08T17:32:09]i000: Setting numeric variable 'VC2010_FOUND' to value 0
      [2738:2760][2016-06-08T17:32:09]i000: Setting numeric variable 'POSTGRES_FOUND' to value 1
      [2738:2760][2016-06-08T17:32:09]i000: Setting numeric variable 'MYSQL_FOUND' to value 1
      [2738:2760][2016-06-08T17:32:09]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{4AB6A079-178B-4144-B21F-4D1AE71666A2}'
      [2738:2760][2016-06-08T17:32:09]i000: Setting numeric variable 'MSSQL32_FOUND' to value 0
      [2738:2760][2016-06-08T17:32:09]i052: Condition 'VersionNT64' evaluates to true.
      [2738:2760][2016-06-08T17:32:09]i000: Setting numeric variable 'MSSQL64_FOUND' to value 1
      [2738:2760][2016-06-08T17:32:09]i000: Registry key not found. Key = 'SOFTWARE\Tableau\Tableau 9.3\Directories'
      [2738:2760][2016-06-08T17:32:09]i000: Setting numeric variable 'LM_VERSION_FOUND_DIR' to value 0
      [2738:2760][2016-06-08T17:32:09]i000: Registry key not found. Key = 'SOFTWARE\Tableau\Tableau 9.3\Install'
      [2738:2760][2016-06-08T17:32:09]i000: Setting numeric variable 'CU_VERSION_FOUND_DT' to value 0
      [2738:2760][2016-06-08T17:32:09]i000: Registry key not found. Key = 'SOFTWARE\Tableau\Tableau 9.3\Install'
      [2738:2760][2016-06-08T17:32:09]i000: Setting numeric variable 'CU_VERSION_FOUND_SM' to value 0
      [2738:2760][2016-06-08T17:32:09]i000: Registry key not found. Key = 'SOFTWARE\Tableau\Tableau 9.3\Install'
      [2738:2760][2016-06-08T17:32:09]i000: Setting numeric variable 'DD_FOUND' to value 0
      [2738:2760][2016-06-08T17:32:09]i000: Setting numeric variable 'LM_AMAZON_FOUND' to value 1
      [2738:2760][2016-06-08T17:32:09]i052: Condition 'LM_VERSION_FOUND_AU' evaluates to false.
      [2738:2760][2016-06-08T17:32:09]i052: Condition 'LM_VERSION_FOUND_DIR' evaluates to false.
      [2738:2760][2016-06-08T17:32:09]i052: Condition 'CU_VERSION_FOUND_DT' evaluates to false.
      [2738:2760][2016-06-08T17:32:09]i052: Condition 'CU_VERSION_FOUND_SM' evaluates to false.
      [2738:2760][2016-06-08T17:32:09]i052: Condition 'DD_FOUND' evaluates to false.
      [2738:2760][2016-06-08T17:32:09]i101: Detected package: VC2010Redist, state: Absent, cached: None
      [2738:2760][2016-06-08T17:32:09]i101: Detected package: MSSQL64, state: Present, cached: Complete
      [2738:2760][2016-06-08T17:32:09]i101: Detected package: MySQL, state: Present, cached: None
      [2738:2760][2016-06-08T17:32:09]i101: Detected package: Postgres, state: Present, cached: Complete
      [2738:2760][2016-06-08T17:32:09]i101: Detected package: Redshift, state: Present, cached: Complete
      [2738:2760][2016-06-08T17:32:09]i101: Detected package: Tableau, state: Absent, cached: None
      [2738:2760][2016-06-08T17:32:09]i199: Detect complete, result: 0x0
      [2738:17AC][2016-06-08T17:32:15]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
      [2738:17AC][2016-06-08T17:32:18]i000: Setting string variable 'INSTALLDIR' to value 'C:\Program Files\Tableau\Tableau 9.3'
      [2738:17AC][2016-06-08T17:32:18]i000: Setting numeric variable 'DESKTOPSHORTCUT' to value 1
      [2738:17AC][2016-06-08T17:32:18]i000: Setting numeric variable 'STARTMENUSHORTCUT' to value 1
      [2738:17AC][2016-06-08T17:32:18]i000: Setting numeric variable 'AUTOUPDATE' to value 1
      [2738:17AC][2016-06-08T17:32:18]i000: Setting numeric variable 'DATABASEDRIVERS' to value 1
      [2738:17AC][2016-06-08T17:32:18]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
      [2738:2760][2016-06-08T17:32:18]i200: Plan begin, 6 packages, action: Install
      [2738:2760][2016-06-08T17:32:18]i052: Condition 'DATABASEDRIVERS=1 AND VersionNT64  AND (NOT VC2010_FOUND)' evaluates to true.
      [2738:2760][2016-06-08T17:32:18]w321: Skipping dependency registration on package with no dependency providers: VC2010Redist
      [2738:2760][2016-06-08T17:32:18]i000: Setting string variable 'WixBundleLog_VC2010Redist' to value 'C:\Users\User13~1\AppData\Local\Temp\Tableau_9.3_(9300.16.0520.1152)_20160608173209_0_VC2010Redist.log'
      [2738:2760][2016-06-08T17:32:18]i052: Condition 'DATABASEDRIVERS=1 AND VersionNT64 AND (NOT MSSQL64_FOUND)' evaluates to false.
      [2738:2760][2016-06-08T17:32:18]i052: Condition 'DATABASEDRIVERS=1 AND VersionNT64 AND (NOT MYSQL_FOUND)' evaluates to false.
      [2738:2760][2016-06-08T17:32:18]i052: Condition 'DATABASEDRIVERS=1 AND VersionNT64 AND (NOT POSTGRES_FOUND)' evaluates to false.
      [2738:2760][2016-06-08T17:32:18]i052: Condition 'DATABASEDRIVERS=1 AND VersionNT64 AND (NOT LM_AMAZON_FOUND)' evaluates to false.
      [2738:2760][2016-06-08T17:32:18]i000: Setting string variable 'WixBundleRollbackLog_Tableau' to value 'C:\Users\User13~1\AppData\Local\Temp\Tableau_9.3_(9300.16.0520.1152)_20160608173209_1_Tableau_rollback.log'
      [2738:2760][2016-06-08T17:32:18]i000: Setting string variable 'WixBundleLog_Tableau' to value 'C:\Users\User13~1\AppData\Local\Temp\Tableau_9.3_(9300.16.0520.1152)_20160608173209_1_Tableau.log'
      [2738:2760][2016-06-08T17:32:18]i201: Planned package: VC2010Redist, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
      [2738:2760][2016-06-08T17:32:18]i201: Planned package: MSSQL64, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
      [2738:2760][2016-06-08T17:32:18]i201: Planned package: MySQL, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
      [2738:2760][2016-06-08T17:32:18]i201: Planned package: Postgres, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
      [2738:2760][2016-06-08T17:32:18]i201: Planned package: Redshift, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
      [2738:2760][2016-06-08T17:32:18]i201: Planned package: Tableau, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
      [2738:2760][2016-06-08T17:32:18]i299: Plan complete, result: 0x0
      [2738:2760][2016-06-08T17:32:18]i300: Apply begin
      [1AA4:2180][2016-06-08T17:32:19]i360: Creating a system restore point.
      [1AA4:2180][2016-06-08T17:32:19]w363: Could not create system restore point, error: 0x80070422. Continuing...
      [1AA4:2180][2016-06-08T17:32:19]i000: Caching bundle from: 'C:\Users\User13~1\AppData\Local\Temp\{e70b1745-e9f2-48e6-8741-c42f7efb62cd}\.be\tableau-setup-std-tableau-9-3.16.0520.1152-x64.exe' to: 'C:\ProgramData\Package Cache\{e70b1745-e9f2-48e6-8741-c42f7efb62cd}\tableau-setup-std-tableau-9-3.16.0520.1152-x64.exe'
      [1AA4:2180][2016-06-08T17:32:19]i320: Registering bundle dependency provider: {e70b1745-e9f2-48e6-8741-c42f7efb62cd}, version: 9.3.1025.0
      [1AA4:27B8][2016-06-08T17:32:29]i305: Verified acquired payload: VC2010Redist at path: C:\ProgramData\Package Cache\.unverified\VC2010Redist, moving to: C:\ProgramData\Package Cache\15D032D669078AA6F0F7FD1CBF4115A070BD034D\vcredist2010_x64.exe.
      [1AA4:27B8][2016-06-08T17:32:31]i305: Verified acquired payload: Tableau at path: C:\ProgramData\Package Cache\.unverified\Tableau, moving to: C:\ProgramData\Package Cache\{01DE3BD6-D15C-41FC-A53C-B005AD680571}v9.3.1025\tableau-setup-std-tableau-9-3.16.0520.1152-x64.msi.
      [1AA4:2180][2016-06-08T17:32:31]i301: Applying execute package: VC2010Redist, action: Install, path: C:\ProgramData\Package Cache\15D032D669078AA6F0F7FD1CBF4115A070BD034D\vcredist2010_x64.exe, arguments: '"C:\ProgramData\Package Cache\15D032D669078AA6F0F7FD1CBF4115A070BD034D\vcredist2010_x64.exe" /q /norestart'
      [2738:2760][2016-06-08T17:32:40]i319: Applied execute package: VC2010Redist, result: 0x0, restart: None
      [1AA4:2180][2016-06-08T17:32:40]i323: Registering package dependency provider: {01DE3BD6-D15C-41FC-A53C-B005AD680571}, version: 9.3.1025, package: Tableau
      [1AA4:2180][2016-06-08T17:32:40]i301: Applying execute package: Tableau, action: Install, path: C:\ProgramData\Package Cache\{01DE3BD6-D15C-41FC-A53C-B005AD680571}v9.3.1025\tableau-setup-std-tableau-9-3.16.0520.1152-x64.msi, arguments: ' MSIFASTINSTALL="7" RECLAIMLICENSE="0" TRANSFORMS=" " LAUNCHSILENT="1" AUTOUPDATE="1" AUTOUPDATESERVER="downloads.tableau.com" DATABASEDRIVERS="1" DESKTOPSHORTCUT="1" STARTMENUSHORTCUT="1" INSTALLDIR="C:\Program Files\Tableau\Tableau 9.3" ARPSYSTEMCOMPONENT="1"'
      [1AA4:2180][2016-06-08T17:35:04]e000: Error 0x80070643: Failed to install MSI package.
      [1AA4:2180][2016-06-08T17:35:04]e000: Error 0x80070643: Failed to execute MSI package.
      [2738:2760][2016-06-08T17:35:04]e000: Error 0x80070643: Failed to configure per-machine MSI package.
      [2738:2760][2016-06-08T17:35:04]i319: Applied execute package: Tableau, result: 0x80070643, restart: None
      [2738:2760][2016-06-08T17:35:04]e000: Error 0x80070643: Failed to execute MSI package.
      [1AA4:2180][2016-06-08T17:35:04]i318: Skipped rollback of package: Tableau, action: Uninstall, already: Absent
      [2738:2760][2016-06-08T17:35:04]i319: Applied rollback package: Tableau, result: 0x0, restart: None
      [1AA4:2180][2016-06-08T17:35:04]i329: Removed package dependency provider: {01DE3BD6-D15C-41FC-A53C-B005AD680571}, package: Tableau
      [1AA4:2180][2016-06-08T17:35:04]i351: Removing cached package: Tableau, from path: C:\ProgramData\Package Cache\{01DE3BD6-D15C-41FC-A53C-B005AD680571}v9.3.1025\
      [1AA4:2180][2016-06-08T17:35:04]i329: Removed package dependency provider: {788C401A-726B-4CE7-8BC2-89FD7967A6ED}, package: Redshift
      [1AA4:2180][2016-06-08T17:35:04]i329: Removed package dependency provider: {C0249921-2C35-47C1-83D8-8EABC438A96F}, package: Postgres
      [1AA4:2180][2016-06-08T17:35:04]i329: Removed package dependency provider: {A1991404-2634-47E1-BC45-8F3B5014B1D1}, package: MySQL
      [1AA4:2180][2016-06-08T17:35:04]i329: Removed package dependency provider: {2180B33F-3225-423E-BBC1-7798CFD3CD1F}, package: MSSQL64
      [1AA4:2180][2016-06-08T17:35:04]i351: Removing cached package: VC2010Redist, from path: C:\ProgramData\Package Cache\15D032D669078AA6F0F7FD1CBF4115A070BD034D\
      [1AA4:2180][2016-06-08T17:35:04]i330: Removed bundle dependency provider: {e70b1745-e9f2-48e6-8741-c42f7efb62cd}
      [1AA4:2180][2016-06-08T17:35:04]i352: Removing cached bundle: {e70b1745-e9f2-48e6-8741-c42f7efb62cd}, from path: C:\ProgramData\Package Cache\{e70b1745-e9f2-48e6-8741-c42f7efb62cd}\
      [2738:2760][2016-06-08T17:35:04]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  N
      

       

      Any idea of the issue?

       

      It might be unrelated, but I have upgraded to Office 2016 where I was using the Access database in my Tableau Worksheet and was unable to pull the data (Missing Access driver)

       

      I'm running Windows 7 64b and ran the 64b setup as administrator, with the Tableau setup directly downloaded from the official website.

      I will try the 32b setup later.

       

      Thank you

       

      PS: I have also tried to uninstall the previous tableau version with the usual control panel, but even tho I don't see them there, they are still on my computer (Even after a reboot)

      Strange.


      Thanks

       

      EDIT: The 32b works...

      However I still have the Microsoft Access error:

      Database error 0x80040154: Class not registered