1 Reply Latest reply on May 24, 2016 2:28 PM by Jeff D

    Uncaught TypeError: Cannot read property 'startup' of undefined

    Veronica Simoes

      Deal All,

       

      We upgraded to Tableau Server 9.3.1

       

      On some machines, users can open their browsers and view dashboards without a problem.

       

      On other machines, regardless of browser/version, they can't see a single thing. After a few moments they just get the following error message:

       

      Unexpected Error

       

      An unexpected error occurred. If you continue to receive this error please contact your Tableau Server Administrator.

      Uncaught SyntaxError: Unexpected identifier Uncaught TypeError: Cannot read property 'startup' of undefined

       

       

      Any ideas!

       

      Bests

       

      Veronica

        • 1. Re: Uncaught TypeError: Cannot read property 'startup' of undefined
          Jeff D

          Hi Veronica, if you're using Chrome, make sure you're using the latest version as there have been some issues in the past.  There was another thread in the forum reporting that this was caused by a firewall (presumably blocking access to one of the files needed by Tableau Server).  Open the debugging tools in the browser (usually F12 in Windows), select the Network tab, and look to see if any requests fail (you can also look in the Console tab for errors).