2 Replies Latest reply on May 16, 2016 3:38 PM by Matthew Rose

    SPARKLER ERROR: Invalid trusted ticket. ticket=-1 within Salesforce preview

    HasOffers HasOffers

      Hello -

      I'm receiving the above error when attempting to test the Sparkler connector via the canvas app previewer within Salesforce. I can confirm that I get a success page, with regards to the connection between the tableau server and the sparkler host. When resolving the Sparkler status page - the connection responds as "OK". Sparkler keepAlive page is good to go as well. All sites have valid SSL certificates installed verified by a third party. Could you please suggest some configuration tips that I can implement in order to fix? I've included some screenshots as supplemental information.

       

      Thank you