5 Replies Latest reply on Dec 3, 2016 5:12 AM by Madhusudhan Khambham

    Logon failure when starting / restarting Tableau Server

    Emma Whyte

      Hi all,

       

      I'm consistently getting a logon failure when trying to start or restart Tableau Server. I have to open the Configuration tool each time and re-enter the Run as User password. The password is always the same and never changes, but for some reason it doesn't seem to "stick". Once I re-enter the password and save the configuration the Tableau Server will then start successfully.

       

      The error in the tabadmin log file is: Unable to start service 'tabsvc': (1069) The service did not start due to a logon failure.Unable to start service 'tabsvc': (1069) The service did not start due to a logon failure.

       

       

      Any ideas as to why the password isn't sticking in the configuration? Please find details of the set-up below:

       

      Tableau Server 9.1.1

      Primary with Cluster Controller, Gateway and Search & Browse processes running only

      2 Workers with an equal configuration of processes

      Backup Primary (off)

      currently in our test environment

       

      Many thanks,