5 Replies Latest reply on Dec 3, 2016 5:12 AM by Madhusudhan Khambham

Logon failure when starting / restarting Tableau Server

Emma Whyte Nov 9, 2015 7:07 AM

Hi all,

I'm consistently getting a logon failure when trying to start or restart Tableau Server. I have to open the Configuration tool each time and re-enter the Run as User password. The password is always the same and never changes, but for some reason it doesn't seem to "stick". Once I re-enter the password and save the configuration the Tableau Server will then start successfully.

The error in the tabadmin log file is: Unable to start service 'tabsvc': (1069) The service did not start due to a logon failure.Unable to start service 'tabsvc': (1069) The service did not start due to a logon failure.

Any ideas as to why the password isn't sticking in the configuration? Please find details of the set-up below:

Tableau Server 9.1.1

Primary with Cluster Controller, Gateway and Search & Browse processes running only

2 Workers with an equal configuration of processes

Backup Primary (off)

currently in our test environment

Many thanks,

1. Re: Logon failure when starting / restarting Tableau Server

Toby Erkson Nov 9, 2015 7:33 AM (in response to Emma Whyte)

Sounds like the same issue as this:
Tableau server 9.1.1 gets unlicensed every restart?
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2. Re: Logon failure when starting / restarting Tableau Server

Emma Whyte Nov 9, 2015 7:37 AM (in response to Toby Erkson)

No it's not unlicensed, it just can't see to remember the Run as User account password.
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3. Re: Logon failure when starting / restarting Tableau Server

Lynn Snow Dec 2, 2016 12:27 PM (in response to Emma Whyte)

I have had this same problem for a while. We are currently on Tableau Server 10.1, but it started probably sometime in the early Tableau Server 9.x versions. I usually have to open the Tableau Configuration, re-enter the password, then restart the computer. Tableau Server won't come back online after updating the password, it only works if I restart the whole server computer.
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4. Re: Logon failure when starting / restarting Tableau Server

Toby Erkson Dec 2, 2016 12:45 PM (in response to Lynn Snow)

I'd recommend contacting Tableau Support about this. Please let us know the solution!
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5. Re: Logon failure when starting / restarting Tableau Server

Madhusudhan Khambham Dec 3, 2016 5:12 AM (in response to Emma Whyte)

Emma Whyte

Hope, you already looked in to this Knowledge base article, Did you tried this? I used it in the past to fix this kind of an issue..please check and let us know if it works..

Resolving Error 1069 on Server | Tableau Software

Thanks & Regards
Madhu K
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