3 Replies Latest reply on Oct 16, 2015 8:28 AM by kaifeng zeng

    Tabjolt: Skip collecting perf counters... Access is denied

    Marc Santiago

       

      We've set the JMX counters on our QA server, saved the config, and restarted it, but when we run Tabjolt, we get these messages:

       

      Error Unable to get instances for category Memory of host tableau-qa.prudential.com. Skip collecting perf counters for the category. Exception Message: Access is denied

       

      Error Unable to get instances for category Processor of host tableau-qa.prudential.com. Skip collecting perf counters for the category. Exception Message: Access is denied

       

      Error Unable to get instances for category LogicalDisk of host tableau-qa.prudential.com. Skip collecting perf counters for the category. Exception Message: Access is denied

       

      Error Unable to get instances for category Process of host tableau-qa.prudential.com. Skip collecting perf counters for the category. Exception Message: Access is denied

       

      Error Unable to get instances for category Network Interface of host tableau-qa.prudential.com. Skip collecting perf counters for the category. Exception Message: Access is denied

       

       

      Obviously, the CPU, memory, network, disk, and process info doesn't show up in the final workbook. Other than that, the test ran fine. We've tested fine without these messages on our other Sandbox testbed. The only significant difference between these 2 environments is that the Sandbox is a single system, while the QA environment is distributed (1 primary, 1 worker).

       

      Anyone have any suggestions?