By default, TabJolt collects the windows counter information remotely using the user account running TabJolt. If the user account doesn’t have the proper permissions to collect windows counter information (you can test it out with perfmon), you can impersonate a different user by setting an impersonation user as shown here:
<!--impersonation is only necessary when you need to collect windows perf counters from another domain which your current run-as user doesn't have permission to access-->
<impersonation userName="user" password="password" domain="domainName"/>
Still no good. We're using the same ID for impersonation and guest (the admin service account), and we're still getting the same message. Going to check with JConsole to see if we can get any additional info. Any other suggestions?
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The access denied message is from collecting windows perf counter. Could you use perfmon from the injector machine and try to collect windows perf counters remotely from Tableau? Also make sure "remote registry" windows service is running on Tableau Server (by default, it should be started during windows startup.).