3 Replies Latest reply on Apr 4, 2017 12:36 PM by Amit K

    When I try to create a Workbook and select any dimension/measure, I am getting HTTP 504 error. Have anyone faced the issuw in Tableau Desktop?

    Subarna Chowdhury

      Preview:

      We have some data sources published in Tableau server and underlying database is Redshift.

       

      Problem:

      -When I try to create a Workbook and select any dimension/measure from any one of this data sources, I get HTTP 504 error. (Screenshot attached).

      - I have checked the server logs also, and found the following lines from "dataserver-0.log" :

      2015-07-03 07:49:26.250 +0000 (,,,) sessionExpirerScheduler-1 : INFO  com.tableausoftware.controller.dataserver.ExpireSessionsService - expiring: '633CA4A3C12442E89B25F352EFE76A1D-0:0' which was last touched at Fri Jul 03 06:59:49 UTC 2015

      2015-07-03 07:49:26.250 +0000 (,,,) sessionExpirerScheduler-1 : INFO  com.tableausoftware.controller.dataserver.ExpireSessionsService - Cannot delete locked session '633CA4A3C12442E89B25F352EFE76A1D'

       

      Action Taken:

      1. Increased the server timeout to 6 minutes (36 seconds) already, but the problem still exists.

       

      Please help to resolve this issue.