Did you find out how to reschedule? Seems like a great thing to know.
have u passed Tableau Desktop 8 Qualified Associate certification?
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I am giving answer but this would apply to tableau 10 even first of all whether you failed or passed the exam,you have to wait for report results to come, Usually this should come in 3-4 hrs or 1 day.
Once your report result is generated then you can again go to your loyalist account and buy a new exam(No retakes for failed attempt as per tableau company policy).
Once you pay them the amount(250 $) then you will be given the calendar to chose your schedule and that's it.
If you fail second time there is a 4 month waiting period between your 2nd and 3rd attempt.
For any further details you can got firstname.lastname@example.org