The forum has grown quite a bit: Many more users and multiple drop-points where posts can be placed (many over-lapping). While I'm simply focused on server/admin questions -- thus a small percentage of the total questions -- I still see questions that are not tagged, not marked as answered (or helpful when they should be), not categorized well, or asked in a thread where it doesn't pertain/relate/belong. Having to ping only two people ( @ name ) to make moderation changes to the forum is impractable, especially since they have other duties than being on the forum 24/7! For example, if a posting is in the wrong area I need to let Dustin and Tracy know about it. In the ROW (Rest Of [the] World) of forums, I don't have to. There should be someone that sees it and does it without prompting.
I know of many forums where they use non-employee people to act as moderators. These people do NOT have to be experts in the forum categories! However, they should have a fair amount of knowledge about the product. What they need to be is cognizant of the forum rules and fairly people-oriented (it is a customer-facing function) with a thick skin and sense of humor. Typically these people are respected, long-time forum members that are appointed by the forum admins (the forum owners). Moderation is an offer whose acceptance is up to the user and it can be revoked at any time.
These people are tagged as moderators and people can PM them...oh wait, Jive doesn't have a PM system...huh...anyway, people can contact them if something needs attention. The mods (moderators) can move threads to proper forums, close-down/lock a thread if it's degenerating, remove it if it's spam, mark a thread as Assumed Answered, branch a thread if it side-tracks to another subject, etc.
Moderators allow greater coverage with less expense of a forum. At a minimum I would guess there should be four moderators in the western hemisphere and four on the eastern hemisphere (and preferably all not in the same time zone ), all who are frequent visitors. This allows overlapping coverage for such considerations as vacation/holiday, sickness, work load, long-distance traveling, etc. How many can be tuned and can even be specified to certain areas (four mods in Forums, one in Community Canvas, one for TabWiki/Workbook Library/Dev Community combined, etc.) and/or overlap areas.
Anyway, just one very-experienced reporting monkey's viewpoint I would like Tableau to take into consideration.
< OMG NOTE > I just spent 20+ minutes on this post and started getting that dang red error bar message at the bottom of the screen telling me there was some error and I need to log back in. My post was not saved (I think the auto-save buffer is the issue). I had to Cancel and then start a new post Luckily I saved my text so I was able to paste it back in (minus formatting and smilies).