This job is responsible for providing project coordination, consulting, application / process improvement and data analysis (i.e. metrics and reports) for Company's Customer Services. This involves working with Company internal business process owners, business SME's (i.e. subject matter experts) and IT teams to conduct analysis of the reporting/ business intelligence tool requirements, planning, design and managing implementation and testing of the report/tool.
This position requires no supervision participates in team strategizing, and vision execution/ implementation, collaborates with other team members/BAs in supporting shared/common reporting needs and projects.
Key Responsibilities/Duties include Customer Relationship & Communication Business & Data Analysis, Business Intelligence Reporting Project Management & Collaboration
Experience: More than 5 years professional experience.
Education: Bachelor's Degree or equivalent unless otherwise specified.
Identify, communicate, and manage risks associated with projects. Identify business or customer requirements and information technology alternatives.
Create project plans for information technology development and testing.
Translate requirements into new information technology project specifications.