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Sticky Multi-value Drop down

Xin Li Dec 18, 2013 9:49 AM

Hi,

I have encountered a very strange issue and I hope someone could help! I created a dashboard using Tableau desktop 8.0, the multi-value drop down at the bottom of the dashboard is working fine within the software. After I publish it to Tableau public, the drop down becomes sticky and cannot be closed (I've tried both IE and Chrome). The issue persists only when anyone click on the link that I provided to them. If I access the dashboard through my account, it is working fine again!

I thought it might be a version issue, so I've tried using Tableau Public 8.1 and still see the issue. I would really appreciate your help!

1. Re: Sticky Multi-value Drop down

Xin Li Dec 18, 2013 11:46 AM (in response to Xin Li)

Here is an example dashboard that has the issue. The drop down is sticky using the link below. But if you download the dashboard, it works well in Tableau public 8.1 or tableau desktop 8.0

http://public.tableausoftware.com/views/Book2_4718/Dashboard1?:embed=y&:display_count=no

Thanks in advance.
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2. Re: Sticky Multi-value Drop down

Matt Lutton Dec 18, 2013 11:58 AM (in response to Xin Li)

I believe this is a Browser issue--I don't have any "sticky-ness" in this example.

Try Firefox or Safari as well, and see what happens.
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3. Re: Sticky Multi-value Drop down

Xin Li Dec 18, 2013 12:04 PM (in response to Matt Lutton)

Thank you Matthew. I tried IE, Chrome, Firefox, and Safari, none of them work for me. Which browser are you using?
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4. Re: Sticky Multi-value Drop down

Matt Lutton Dec 18, 2013 12:05 PM (in response to Xin Li)

IE 10 -- Did you contact support?
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5. Re: Sticky Multi-value Drop down

Ville Tyrväinen Dec 18, 2013 12:15 PM (in response to Xin Li)
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6. Re: Sticky Multi-value Drop down

Matt Lutton Dec 18, 2013 12:23 PM (in response to Ville Tyrväinen)

Ville, what are you pointing out?

I tested in Chrome and Firefox as well, and no stickiness there for me either.
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7. Re: Sticky Multi-value Drop down

Xin Li Dec 18, 2013 12:26 PM (in response to Matt Lutton)

I was using IE9 and I have updated to IE10 and IE11, but still the drop down could not be closed after it's opened. I can click on the drop down and choose any value(s), but it can't be closed..

Do you know how can I contact support?
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8. Re: Sticky Multi-value Drop down

Ville Tyrväinen Dec 18, 2013 12:28 PM (in response to Matt Lutton)

When I opened those dropdown filters, they did open normally, but you can't close them unless you click on sheet 1. And you need 2 clicks to close both of them.

I guess it shouldn't be that way?
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9. Re: Sticky Multi-value Drop down

Matt Lutton Dec 18, 2013 12:30 PM (in response to Xin Li)

Strange, I can click the little carrot arrow or anywhere else to collapse them back down. In any browser.

Support@tableausoftware.com, or through the customer portal.
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10. Re: Sticky Multi-value Drop down

Xin Li Dec 18, 2013 12:37 PM (in response to Matt Lutton)

Thank you Matthew. I will contact support
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11. Re: Sticky Multi-value Drop down

Ville Tyrväinen Dec 18, 2013 12:38 PM (in response to Matt Lutton)

I downloaded that workbook and published it into Tableau Online and it worked just fine..
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12. Re: Sticky Multi-value Drop down

Xin Li Dec 18, 2013 12:39 PM (in response to Ville Tyrväinen)

Which version are you using? Can you share the link?
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13. Re: Sticky Multi-value Drop down

Ville Tyrväinen Dec 18, 2013 12:47 PM (in response to Xin Li)

Hi

I also uploaded it into public and once again it worked fine.
http://public.tableausoftware.com/views/Book2_4719/Dashboard1#2

Tableau 8.1, 64 bit
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14. Re: Sticky Multi-value Drop down

Xin Li Dec 18, 2013 1:13 PM (in response to Ville Tyrväinen)

This is very weird. I'm using the same version. It just doesn't work when I publish it..
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