1 Reply Latest reply on Nov 22, 2013 1:23 PM by Mark Smith

    Active Directory authentication issue for users with different Windows and AD credentials

    August Guadamuz

      Hi,

       

      I have an issue where we have set up users at an outsource partner with AD credentials to access our systems. Their Windows login credentials are different than our AD credentials set up for them.

       

      When they attempt to access our Tableau server they receive an Authentication Failed error (they are logged into our network using AD). When they click "try again" and enter their AD credentials manually they still receive an authentication failure message. The message asks them to check their Windows user name and password an try again.

       

      Does anyone know of a way to resolve this issue so that users with differing AD and Widnows credentials can login when AD authentication is used on the Tableau server?