1 Reply Latest reply on Nov 20, 2013 9:13 AM by Tracy Rodgers

    Logon to Tableau Desktop -> "Unable to parse XML response from website. The XML: "

    Jeannie Chiang



      I am trying to logon to Tableau Desktop and receive this error message  as per below.

      If I login to www.abc.com on IE, it will redirect to www.def.com due to company policy with the terms and conditions.

      Is there a way for Tableau desktop to accept redirection when login?

      Any help is appreciated.


      Unable to parse XML response from website. The XML:



      <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">

      <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en">


        Log In


              <script type="text/javascript" src="scripts/jquery-1.8.1.min.js"></script>

              <script type="text/javascript">

                   $(document).ready(function () {

                       $('#Popup').click(function () {

                           var newwindow = window.open($(this).prop('href'), '', 'height=600,width=1050,scrollbars=yes,toolbar=no');

                           if (window.focus) {



                           return false;





              <link rel="stylesheet" type="text/css" href="/styles/base.css" media="all" /><link rel="stylesheet" type="text/css" href="/styles/burgundy.css" media="all" />


        • 1. Re: Logon to Tableau Desktop -> "Unable to parse XML response from website. The XML: "
          Tracy Rodgers

          Hi Jeannie,


          This usually happens because Tableau Desktop is receiving XML from a source that it does not know how to parse. The following are three options that could solve the issue:


          • Confirm that the URL used to connect to Tableau Server works when accessed in a browser.
          • If SSL is enabled on the Tableau Server, confirm that you are publishing to the common name on the certificate, and that the server URL protocol shows https://.
          • If using a non-standard gateway port to access Tableau Server, try appending the port to the end of the URL when publishing to Tableau Server.


          Hope this helps!