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This usually happens because Tableau Desktop is receiving XML from a source that it does not know how to parse. The following are three options that could solve the issue:
- Confirm that the URL used to connect to Tableau Server works when accessed in a browser.
- If SSL is enabled on the Tableau Server, confirm that you are publishing to the common name on the certificate, and that the server URL protocol shows https://.
- If using a non-standard gateway port to access Tableau Server, try appending the port to the end of the URL when publishing to Tableau Server.
Hope this helps!