3 Replies Latest reply on Feb 4, 2014 3:05 AM by Rohith Reddy

    Data Extract won't refresh on Tableau Server

    john.daniels

      Our extract has been incrementally refreshing for the last 3 or 4 days.  Today, it had failed when I got into work and keeps failing with teh following error:

       

      com.tableausoftware.nativeapi.dll.DataSourceException: Tableau Data Engine Error: 4: PackageDatabase: failed, src="F:/Applications/Tableau Server/data/tabsvc/dataengine\folder_10144\upload_{CEEE2E98-D32F-46ED-83A1-6E4D537E969B}\Pg Duration _copy_.tde", dst="F:/Applications/Tableau Server/data/tabsvc/dataengine\folder_10144\upload_{CEEE2E98-D32F-46ED-83A1-6E4D537E969B}\Pg Duration _copy_.tde.pkg", errno=32, error="The process cannot access the file because it is being used by another process.", exception="The process cannot access the file because it is being used by another process.

      - OS::rename(src="F:/Applications/Tableau Server/data/tabsvc/dataengine\folder_10144\upload_{CEEE2E98-D32F-46ED-83A1-6E4D537E969B}\Pg Duration _copy_.tde", dst="F:/Applications/Tableau Server/data/tabsvc/dataengine\folder_10144\upload_{CEEE2E98-D32F-46ED-83A1-6E4D537E969B}\Pg Duration _copy_.tde.bak")"

       

      I haven't been able to resolve this. Nobody has the file open.  I tried downloading the workbook again and republishing it to the server but that didn't make a difference.

       

      Any suggestions as to what we should try?

       

      Thanks,

      John