My customer have already enabled the email subscript in both Tableau Server Configuration and Site Edit. But he still can’t see the subscription icon for the one he uploaded. The default dashboard in our server can show the subscription icon. The one he upload cannot. Can you help as soon as possible?
Did your client also create at least one schedule on the server which has been enabled for use by the subscription functionality? If not, I don't think we show the "subscribe" icon.