1 Reply Latest reply on May 2, 2013 3:39 AM by Russell Christopher

    Tableau API Error :  Server Didn't Call us back

    Srinivas Nallamothu

      Hi,

       

      I am using Tableau API in my C# application and I am getting "Server didnot call us back" error message when I am trying to export the data from SQL Server to TDE file. I have no clue when/why the API throwing this exception.

       

      Please help.

       

      Thanks,

      Srinivas N.

        • 1. Re: Tableau API Error :  Server Didn't Call us back
          Russell Christopher

          It may not be the API at all -

           

          http://community.tableau.com/message/132163#132163

           

          Here's some commentary from someone in support on a case where someone saw this error while creating extracts with Desktop:

           

          In previous experiences, when this error occurs, there are several potential causes. Typically, it occurs when a firewall or antivirus program is interfering with the Tableau Data Engine communication.


          Are there any firewall or antivirus products that may be potentially interfering with the Tableau Data Engine communication? If so, please disable them when attempting to publish the view and let me know if the issue persists.


          If disabling the firewall or antivirus does not resolve the issue then please provide the following additional information:

           

          It would be really helpful if you put some breakpoints in your code so you could identify the method that is failing. Between the fact that you're using an unsupported wrapper and don't know where the error is coming from, there's going to be very little the folks here can do for you at this point.

           

          Could you get Desktop installed on this machine and see if it fails there, too? Can you try the extract against a different data source? Maybe a local CSV file like we included in the samples?