Sorry you've had a bad experience. Please open a case with technical support? They can probably help you more.
...and just out of curiosity, I opened up your workbook on two different machines with Tableau 8:
- 64-bit Windows 7, 32 GB of RAM
- 64-bit Windows 8, 8 GB of RAM
In both cases, your workbook performed quite nicely as I scrolled the 685 line charts
On Windows 8, my memory went from 3.1 GB used to 3.6 GB utilized when I opened your v8 workbook, and jumped to 4.0 GB used when I scrolled between column 1 and 685...Memory didn't change as I scrolled through rows 1-5.
When I closed the workbook, I dropped back down to about 3.1 GB. The v7 workbook opened up in Tableau 8 did just about the same thing.
Thank Russell for your quick reply.
I tried in PCs with Windows 8 and Windows Vista. The warning always appears.
I attached the snapshot for the warning.
I don't know why you cannot duplicate the problem.
tableau8_warning.jpg 343.7 KB
You can send in a support request to email@example.com. In order to get a faster response time provide them with the following information to start:
1. Log Files of both tableau desktop v7 and v8: (http://kb.tableausoftware.com/articles/knowledgebase/sending-tableau-desktop-log-files )
2. Screen shot of the error message.
3. Packaged workbooks (.twbx extension)
Hi Russell, Cristian,
I attached the screen shot and log for Tableau 7 and Tableau 8.
I found Tableau 8 consume too much memory when I scroll the view. When it hit 3198MB, I got a warning. That's the half way of scrolling.
Actually my PC has 12GB memory.
Tableau 7 uses very less memory. The memory did not change when I scroll from the beginning to the end.
Please find the twbx in my original post.
I do see memory continuing to build as I scroll "slowly" back-and-forth, back-and-forth - but per Cristian's suggestion, your best bet is to open up a tech support case (doing it via the web is a bit faster than email, BTW).
We have identified the issue internally and will be rolling out a fix in a maintenance release.
I'm sorry that you had to be the one to find this issue.
I've had some of the same issues as Xinmin in dealing with other data sources and data extracts. When should we expect the maintance release?
I'll suggest you to send them the logs, the root cause of your "out of memory" problem could not be the same as the one already reported by Xinmin.
Christian, I'm not really asking for help, I'm just curious as to when we should expect the next release :-P.
This specific issue deals with rendering certain types of vizzes and likely is different than the problem you're describing.
Since it's impossible to tell what problem you are having, it's impossible to know the cause or fix for your issue. Your best bet is to file a support case with logs and a repro scenario.
Thanks Jeff, I submitted a day's worth of logs yesterday as suggested by Cristian.
Running on my 8GB RAM Win 7 machine, it ran OK.
THEN, I loaded up my machine with a bunch of other programs -Excel, Word, Powerpoint and 5 other programs - even had Tableau 7 running with a 4GB extract in play. At that point, I tried Tableau 8 against your workbook and got the same error message you did when memory hit my 8GB wall.
My guess is the 12GB physical RAM you have is being used by other processes, leaving too little for Tableau to run.
How much RAM do you have available when you initially load the workbook?
I have a similar problem to you here.
Unfortunately, I haven't got any response yet.
However, I suspect mine corrupted because the data is in other language since it works fine when data is in English.
I'm not sure if the root cause is the same here...