In another thread, I suggested you use a data source which points to an actual machine name vs. localhost or 127.0.0.1
Ignore that. The message above indicates something else may be holding on the port that our Data Server engine listens on.
- Can you check to see if virus protection software and/or a firewall is preventing access to this port?
- Does the same error occur if you stop and then restart Tableau Server?
- There is no virus protection software or firewall that is preventing access to the port.
- Yes, the same error occur even when I stop and restart the Tableau Server.
FYI, previously I am using Tableau Server 7.0.1, and everything is working fine. After I upgrade the Tableau Server to 7.0.9, the error above shown. I can open the workbook but cannot refresh the extract.
Kindly advise. Thank you.
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Hi Ming -
Thanks for the extra info. The fact that you upgraded is likely the missing bit of information. There have been a couple instances where an upgrade "confuses" our configuration file about what ports it should be listening on. You may be running into this problem.
I suggest you open up a case with support so they can review your logs & configuration information.
You can do so here:
Please make sure to mention that this occurred following an upgrade, and also please include the error message above. The tech will likely respond with a request for your Server's logs, so you if you want to collect them using this article, you can get a head start: http://kb.tableausoftware.com/articles/knowledgebase/creating-tableau-server-log-files
Thanks for your advice and help. Will send a request to the support.
What was the solution? AAAAHHHH! You people are killing me, for the love of all that is Holy, PLEASE post the solution so others can learn from it.