4 Replies Latest reply on Nov 16, 2012 9:26 PM by Paul Brandhagen

Visual C++ Runtime Error

harish.nair Sep 11, 2012 10:30 AM

Hello,

This issue has never occurred in the past. Whenever I open Tableau workbooks (or Tableau application, via start menu) - the first time I get an error message with the following title:

"Microsoft Visual C++ Runtime Library"

Message description:

"Program: C:\....\Tableau 7\bin\tableau.exe"

The application has requested run time to terminate in an unusual way

Please contact the application support team for more information"

I tried restarting my computer and tableau workbook would open, but crash immediately as soon as I start navigating/working through the workbooks. Post which I get the above error and then the endless cycle of "tableau has stopped working....windows is looking for a solution"

Help!!!

Harish

Tableau Runtime Error.jpg 16.3 KB

1. Re: Visual C++ Runtime Error

Tracy Rodgers Sep 11, 2012 11:53 AM (in response to harish.nair)

Hi Harish,

Which version of Tableau 7.0 are you using? I would recommend upgrading to the most recent version if you are not already on it. http://kb.tableausoftware.com/articles/knowledgebase/upgrading-tableau-desktop

If it does not resolve the issue, I would recommend sending the following information to our support team (support@tableausoftware.com):

1. If the error occurs only on a certain workbook, send the packaged workbook.

http://kb.tableausoftware.com/articles/knowledgebase/sending-packaged-workbook

2. Date and time of the issue

3. Log files (see http://www.tableausoftware.com/support/knowledge-base/sending-tableau-desktop-log-files for instructions on bundling and sending the log files)

-Tracy
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2. Re: Visual C++ Runtime Error

harish.nair Sep 11, 2012 1:53 PM (in response to Tracy Rodgers)
Hi Tracy -

Thanks for the quick response. I have been using Tableau 7.0.0 all this while - the issue is not workbook specific, it occurs if I'm opening an existing or trying to open a new workbook.

I read in another forums to try uninstalling and reinstalling the application to resolve the error - things got worse when I did that.

The newly downloaded & installed application will not accept my registered license key (I think I upgraded to a newer version of Tableau). It kept giving me the error that you can see in the attachment.

I reverted back to the older version of Tableau and the issue still persists.

Also attaching the log files for the last few days...

I have reached out to Tableau Support - but in the meantime, if you can provide me any other instructions that will be great. I feel paralyzed without Tableau.

LAST UPDATE: I was able to restore my windows back to what it was today morning (didn't have any earlier restore date, dammit) - so we are back to square one - Tableau keeps crashing on me..

Thanks!
Harish Nair

Tableau Logs - Harish Nair.zip 6.2 MB
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3. Re: Visual C++ Runtime Error

Paul Brandhagen Nov 16, 2012 8:37 PM (in response to harish.nair)

This just started happening to me for 1 workbook, too... any help ever found?
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4. Re: Visual C++ Runtime Error

Paul Brandhagen Nov 16, 2012 9:26 PM (in response to Paul Brandhagen)

FYI... I found that some of my field names had changed when I refreshed my extract... and by fixing the problems with the old, missing fields... my error went away. Next time I will check all my worksheets more carefully to see if any of them are impacted by changing field names
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