0 Replies Latest reply on May 3, 2012 12:31 AM by Emilyn Lee

    Licence purchased but not installed; however maintenance is billed and running already

    Emilyn Lee

      hi, I got a Desktop licence ordered via a vendor and there is an email digital download link that came in mid April.

       

      However, I was away and didn't return to work until today (02 May). I saw the printed invoice from the vendor that says that the licence, along with the 1-yr maintenance is to commence on 06 Apr.

       

      So my concern that is that I have lost almost close to a month of non-usage. The vendor says that the date is a Tableau issued date but shouldn't maintenance follow the actual software licence activation, which Tableau can obviously track?

       

      I would appreciate Tableau's advice as this concerns paperwork for subsequent year maintenance.

       

      thanks