2 Replies Latest reply on Mar 9, 2012 5:05 AM by Sindhu Srinivas

    Error when opening Workbook - Tableau 6.1 version

    Sindhu Srinivas

      Hi Experts,

       

      When the user is trying to open the Workbook,  The following error message appears:

       

      ====================================================

      The custom geocoding directory C:\Program Files\Tableau\Tableau 6.1\local\data\ has errors.

      The custom geocoding data source C:\Program Files\Tableau\Tableau 6.1\local\data\AreaCode.tds contains errors:

      Firebird database error 335544344: I/O error for file "C:\Program Files\Tableau\Tableau 6.1\local\data\GEOCODING.FDB"

      -Error while trying to open file

      -The system cannot find the file specified.

      Unable to connect to the file "C:\Program Files\Tableau\Tableau 6.1\local\data\GEOCODING.FDB". Check that the file exists and that you have sufficient access privileges for it.

      =====================================================

      Request you to provide your inputs regarding this issue ASAP as this is highly critical.

       

      Thanks for your help in advance!!

       

      Regards

      Sindhu

        • 1. Re: Error when opening Workbook - Tableau 6.1 version
          Andy Piper

          I've not run across these errors before, but based on the messages, I suspect an issue with a custom geocoder for this user. It may have gotten corrupted, is missing, or was created in a different version of Tableau which is not working with the current version.

           

          Is the file mentioned in the errors present in the location specified? If so, rename it and copy the geocoding.fbd over from another user's computer (if possible). If the file is not present to begin with, copy it over from another CPU.

           

          If none of this works, can you give some more info? When did it start occurring? If recent, what changes may have been made recently? Does this occur in one workbook or all workbooks?

           

          Hope this helps get us to a solution.

           

          Regards,

           

          Andy

          • 2. Re: Error when opening Workbook - Tableau 6.1 version
            Sindhu Srinivas

            Hi Andy,

             

            Thanks for your response. Will try these options and provide you the update.

             

            Thanks

            Sindhu