Did you see the Microsoft article that was linked in this KB? It could possibly be helpful...otherwise our Support team will continue to work with you to resolve the issue:
Thanks for your response.
The support team sent me this link in their reply to my query. My Excel is 2007 and my internal IT team had installed all available updates on my computer. Unfortunately, I still encounter this issue.
The IT team believes that updating vidoe drivers may not have any bearing of this issue as I can view the other dashboards that were successfully published last month. Also, the error message says it's a database error. My colleagues are getting the same error message as well when they attempt to publish the same Tableau file to the server. It's been suggested that maybe the issue can be resolved by upgrading the Tableau version that I'm using?