I am a newbie to Tableu and this user group (my first post). I am using Tableau Desktop Pro to create a packaged workbook with businesses that are mapped at the address level. The issue is when the package workbook is opened in Tableau Reader, the map displays major streets, but does not give the same map detail when I zoom in. The company names and marks appear on the map, but the users cannot identify the street by zooming in. Any thoughts would be greatly appreciated.
This is likely because Tableau Reader does not connect to Tableau's WMS server for the background maps, and only uses the locally stored images. You could either use your own WMS server, or use Tableau Server for allowing users to the the background images that you want.